Team Member

Chick-fil-A Team Member Positions Available

Front of House AND Back of House

Join the Chick-fil-A Team! Work with great people, grow your leadership skills, and be part of something bigger. Our restaurant is

locally owned and operated, and we’re committed to investing in our Team Members and giving back to our community.

Job description

Join the Chick-fil-A team and work in a positive, fast-paced environment where you can grow teamwork and leadership skills. Team Members provide friendly service, prepare food, and help create a great guest experience. We’re looking for dependable people with a positive attitude who enjoy serving others and working as part of a team.

Position Type: Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Front of House Team Member Summary

The Front of House Team Member is responsible for providing exceptional hospitality and creating a positive dining experience for every guest. This position focuses on customer service, order accuracy, cleanliness, and teamwork while representing Chick-fil-A's

commitment to quality food and genuine hospitality.

Essential Duties and Responsibilities

· Guest Service: Greet guests warmly, take orders accurately, answer questions, and provide friendly, attentive service.

· Order Taking: Operate the point-of-sale (POS) system, process payments, and communicate special requests

or dietary needs to the kitchen.

· Drive-Thru Service: Assist with taking orders, handling payments, delivering orders, and maintaining an efficient

drive-thru experience.

· Food Delivery: Ensure guests receive the correct orders promptly and that food is presented neatly.

· Dining Room Maintenance: Clean and sanitize tables, chairs, counters, and other guest areas.

· Restaurant Cleanliness: Maintain clean restrooms, floors, beverage stations, condiment areas, and other assigned spaces.

· Teamwork: Communicate effectively with kitchen staff and fellow team members to ensure smooth restaurant operations.

· Food Safety: Follow handwashing, sanitation, allergen-awareness, and food-handling procedures.

· Problem Resolution: Respond professionally to guest concerns and seek leadership assistance when necessary.

· Brand Standards: Maintain a neat appearance, follow uniform requirements, and uphold restaurant service standards.

Qualifications and Skills

· Friendly, positive, and customer-focused attitude.

· Strong communication and interpersonal skills.

· Ability to work in a fast-paced environment.

· Attention to detail and commitment to order accuracy.

· Dependability, punctuality, and willingness to learn.

· Ability to work collaboratively with a team.

· Willingness to follow food safety, sanitation, and company procedures.

Physical Requirements

· Ability to stand and walk for extended periods.

· Ability to lift and carry supplies or items as required by the position.

· Ability to perform repetitive tasks and move efficiently throughout the restaurant.

· Ability to work in a busy environment with frequent guest interaction.

Key Performance Expectations

· Deliver friendly and genuine hospitality.

· Maintain accurate orders and efficient service.

· Keep guest areas clean, organized, and welcoming.

· Demonstrate professionalism, accountability, and teamwork.

· Follow all food safety and restaurant operating procedures.

Back of House Team Member Job Summary

The Back of House Team Member is responsible for preparing high-quality food safely, accurately, and efficiently while maintaining a clean and organized kitchen. This position plays an important role in delivering consistent food quality and supporting the restaurant's commitment to excellence, teamwork, and guest satisfaction.

Essential Duties and Responsibilities

· Food Preparation: Prepare ingredients and menu items according to approved recipes, portion standards, and restaurant

procedures.

· Cooking Operations: Operate assigned kitchen equipment, including fryers, grills, ovens, and other food-preparation

equipment, after appropriate training.

· Order Fulfillment: Prepare and assemble food orders accurately and promptly according to ticket instructions.

· Food Quality: Ensure food meets established standards for appearance, temperature, freshness, and consistency.

· Food Safety: Follow proper handwashing, glove use, temperature monitoring, cross-contamination prevention, and allergen-handling procedures.

· Kitchen Cleanliness: Clean and sanitize workstations, utensils, equipment, counters, and food-contact surfaces.

· Stocking and Organization: Restock ingredients, packaging, and kitchen supplies while maintaining proper storage and rotation practices.

· Equipment Safety: Use kitchen equipment properly and report malfunctions, hazards, or maintenance concerns to leadership.

· Waste Management: Follow portion-control procedures and minimize food waste while maintaining product quality.

· Teamwork: Communicate clearly with other kitchen team members and Front of House staff to ensure timely and accurate orders.

· Closing and Opening Duties: Complete assigned preparation, cleaning, stocking, and shutdown tasks according to restaurant procedures.

Qualifications and Skills

· Strong work ethic and attention to detail.

· Ability to work efficiently in a fast-paced kitchen.

· Willingness to learn food preparation and cooking procedures.

· Ability to follow instructions and food safety standards.

· Good communication and teamwork skills.

· Dependability, punctuality, and accountability.

· Commitment to cleanliness, organization, and food quality.

Physical Requirements

· Ability to stand and move for extended periods.

· Ability to lift, carry, push, or pull supplies as required by the position.

· Ability to perform repetitive food-preparation tasks.

· Ability to work around hot surfaces, kitchen equipment, and varying temperatures while following required safety procedures.

Key Performance Expectations

· Prepare food safely, consistently, and accurately.

· Maintain appropriate food quality and preparation times.

· Keep kitchen stations clean, stocked, and organized.

· Follow all sanitation and equipment safety procedures.

· Communicate effectively and support the entire restaurant team.

· Demonstrate accountability, urgency, and attention to detail.

Shared Expectations for All Team Members

Both Front of House and Back of House team members are expected to:

· Demonstrate respect, integrity, and professionalism.

· Arrive on time and be prepared for scheduled shifts.

· Follow restaurant policies, procedures, and leadership direction.

· Maintain high standards of cleanliness, food safety, and personal hygiene.

· Support coworkers and contribute to a positive team environment.

· Remain calm, focused, and productive during busy periods.

· Be receptive to coaching, feedback, and ongoing training.

· Help create a welcoming experience for every guest.

Most Chick-fil-A® Restaurants are operated by independent

franchised business owners who make all their own employment decisions and are

responsible for their own content and policies.

Work schedule

• 8 hour shift
• Weekend availability
• Holidays
• Day shift
• Night shift
• Overtime
• Other

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Flexible schedule
• Other