Position: Customer Experience & C-Store Specialist
Reports to: Office Manager
Location: Lisbon, ND
Position Type: Full-time – Hourly ($18–$25 DOE)
Work Hours: 8:00 am – 5:00 pm,
Monday through Friday (flexibility required for C-Store coverage)
Our Culture: We humbly began as a small, hometown-owned company and remain committed to excellence in the fuel industry. Our team values include collaboration, learning together as we grow, and work-life balance. Join us in a rewarding role that blends customer service, retail operations, and community
engagement.
Summary: We are a growing fuel and propane distributor with multi-site locations across ND. The Lisbon location is transitioning to a new full-time position, with benefits, approximately 40 hours per week. This position combines responsibilities of a Customer Experience Specialist and C-Store operations. This hybrid role requires a self-motivated, dependable individual who can effectively balance administrative tasks with retail duties while delivering excellent customer service and operational support.
Responsibilities
Customer Service and Administrative Duties:
- Answer phones and emails; assist customers with orders, account inquiries, and service requests.
- Maintain and update customer accounts with accuracy.
- Process transactions, invoices, reports, and deposits.
- Support drivers with orders and dispatch communication.
- Utilize Google Docs and Cargas to manage inventory, daily cash box balancing, mail, and other records.
- Represent the company with professionalism and uphold our Core Values.
C-Store Operations:
- Open and close the store, including alarm system and till setup.
- Prepare and stock coffee, breakfast items, and store merchandise.
- Process local account reports, daily worksheets and deposits.
- Maintain cleanliness and organization inside and outside the store (shelves, pumps, restrooms, parking lot).
- Manage orders with vendors (e.g., Henry’s, Coke, Pepsi), stock coolers, and track inventory markdowns, transfers, and use.
- Change fuel prices at Lisbon and the second location.
- Monitor and replenish washer fluid, towels, and garbage at both locations.
Qualifications:
- Self-motivated and reliable with a strong sense of accountability.
- Positive and professional attitude.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask across office and retail settings.
- Basic computer skills including Microsoft Office and Google Suite.
- Ability to lift and stock inventory and perform cleaning duties as required.
- Willingness to work in a fast-paced environment with varying priorities.
Join our team and help shape a growing location, where service and community matter.
Work schedule
- 8 hour shift
Supplemental pay
- Other
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Profit sharing