Catering Manager Job Description
Role Overview:
- Oversee all aspects of the catering program: operations, growth, sustainability, and training.
- Manage channels of operation: online orders, phone-in orders, Inktel orders, pick-up, and delivery.
- Build relationships with guests and community (businesses, schools, churches, etc. ).
- Train TL and Catering Specialists in catering systems, food safety, and order execution.
- Collaborate with FOH and BOH teams to ensure food quality and timely order fulfillment.
- Develop fundraising opportunities and manage off-site events
Objectives:
- Ensure smooth daily catering order execution through FOH and BOH communication.
- Master catering systems and tools (Pathways, Inktel, Catering Management Tool, etc. ).
- Provide hospitable pick-up and delivery experiences.
- Train drivers and maintain compliance with insurance and payroll standards.
- Focus on sales growth and special event coordination.
Responsibilities:
Daily:
- Communicate catering order needs with FOH and BOH teams.
- Greet guests with hospitality and offer complimentary beverages for pick-up orders.
- Ensure timely and accurate order processing and delivery.
- Maintain customer account information and compliance logs.
Weekly:
- Review orders and responsibilities with FOH and BOH teams.
- Write thank-you notes to guests and maintain catering prep space cleanliness.
- Create supply orders for catering accessories.
Monthly:
- Meet with the Director of Leadership Development to discuss plans and promotions.
- Review sales and CEM scores against goals.
- Maintain a monthly calendar for events and prepare huddles for Shift Leaders.
Quarterly:
- Train new TL and CS as needed.
- Plan vacation schedules to ensure coverage during critical catering days.
Yearly:
- Plan sales goals, tools, and budget for the next year's catering strategy.
Direct Reports:
- Supervises Catering Specialists during scheduled catering functions.
- Communicates effectively with TL, Shift Leaders, and CS for team success.
Skills & Qualifications:
- Strong communication, hospitality, and influencing skills.
- Detail-oriented, efficient time manager, and multi-tasker.
- Proficient in catering systems, food safety, and kitchen operations.
Location: Chick-Fil-A Springdale located at 501 E Kemper Rd. Springdale, Ohio 45246
If you're a motivated and dynamic individual looking to grow your career in the food & beverage industry, apply now to join our Chick-fil-A family!
Work schedule
- Day shift
- Holidays
- Monday to Friday
- Weekend availability
- 10 hour shift
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training
- Mileage reimbursement