Now Hiring: Administrative Assistant at Chick-fil-A Pullman

Location: Chick-fil-A Pullman, 11131 S Corliss Ave. Chicago, IL 60628

Mission: Support operational and team excellence through strong organization, communication, and follow-through while representing Chick-fil-A Pullman with compassion, integrity, and professionalism.

Role Overview

The Administrative Assistant supports restaurant operations by managing administrative systems, guest communication, office organization, and operational support. This role balances office responsibilities with 15–21 hours per week in restaurant operations to stay connected to the team, guests, and business needs.

Key Responsibilities

Administrative Support

• Process supplier invoices and payments.
• Maintain organized digital and physical records.
• Assist with timekeeping and payroll accuracy.
• Maintain calendars, schedules, and administrative documentation.
• Support special projects and leadership initiatives.

Office Operations

• Maintain organization and cleanliness of the office.
• Order and manage office and operational supplies.
• Coordinate repairs, maintenance, and vendor services.
• Maintain Google Drive, store email, and store phone systems.
• Track safety incidents and administrative reports.

Guest Experience

• Answer store phone calls professionally.
• Resolve guest concerns and provide guest recovery.
• Manage CARES and other guest feedback platforms within 48 hours.
• Track guest concerns and identify opportunities for improvement.
• Assist with catering communication and support.

Operational Support

• Work 15–21 hours per week in restaurant operations.
• Support Front of House and Back of House as needed.
• Assist with restaurant events and operational initiatives.
• Retrieve products or supplies when necessary.
• Communicate effectively with guests, vendors, and team members.

Team Culture

• Celebrate team birthdays, anniversaries, and milestones.
• Maintain professionalism and confidentiality.
• Support a positive team culture aligned with our CUTIE values.

Skills & Attributes

• Strong organization and attention to detail.
• Excellent verbal and written communication.
• Ability to manage multiple priorities.
• Dependable and trustworthy.
• Strong problem-solving and follow-through.
• Comfortable with Google Workspace and administrative technology.

Required Qualifications

• 21 years of age or older.
• Reliable personal vehicle and valid driver's license.
• Open availability Monday–Saturday.
• Ability to work 40+ hours per week.
• Ability to work 15–21 hours per week in restaurant operations.
• Strong communication and organizational skills.

Preferred Qualifications

• Chick-fil-A experience.
• Administrative, hospitality, or customer service experience.
• ServSafe Certification.
• Associate's or Bachelor's Degree.

Success in This Role

• Administrative systems are organized and accurate.
• Guest concerns are resolved quickly and professionally.
• Leaders are supported effectively.
• Office operations run smoothly.
• Team members feel cared for and celebrated.
• The restaurant operates with excellence both behind the scenes and on the floor.

Work schedule

• Day shift
• Weekend availability

Supplemental pay

• Other

Benefits

• Flexible schedule
• Paid time off
• Employee discount
• Paid training
• Mileage reimbursement