Shift Lead

 

 

Primary Role:

 

A Shift Lead is responsible for the overall shift-¬‐level operations, guest experience, sales performance and execution of brand excellence in a store. They are also responsible for responsible for assisting in the growth of annual sales and profit of the store. In the absence of the General Manager (GM), the SM effectively is the store leader. SMs ensure that the store’s appearance as well as each team member’s performance is to company standard and are also responsible for consistently educating and engaging the community and store guests on all of Jamba’s products and services.

 

Essential Functions:

General

• Responsible for maintaining shift operations excellence

• Ensures that the store appearance and cleanliness are to Jamba’s standards

• Demonstrates exceptional shift leadership behaviors

• Communicates all shift issues, concerns and needs to the GM

• Responds to directives in an accurate and timely manner

• Recognizes and rewards outstanding performance of shift team members

• Educate and engage the community and store guests on all of Jamba’s products and services

• Other duties as assigned

 

Guest Service

• Demonstrates an excellent level of guest service

• Motivates and mentors team members to deliver guest service excellence

• Accountable for the guest engagement experience on the shift

• Provide guests with product suggestions and information

• Motivates and mentors team members on providing guests with product suggestions and information

• Maintain exceptional guest service metric scores

 

Operations

• Open and/or close the store as required. Perform all safety and security tasks, i.e., alarms, two-¬‐ person rule, as required to open and close the store

• Coach, counsel and direct Team Members. Lead the team in the execution of Jamba standards to create an excellent guest experience. Provide performance feedback to Team Members

• Lead and manage shifts while acting as manager in charge of store. Deploy Team Members as required to meet business demands and make necessary staffing decisions

• Communicate clearly, concisely and accurately in order to ensure effective shift operations

• Follow all food safety, cash handling and operations procedures and policies

• Coordinate and participate off site program guest visits and deliveries

 

Human Resources

• Train and on-¬‐board new Team Members on both front-¬‐ and back-¬‐of-¬‐house procedures

• Provides constructive performance feedback to the store team members

• Participate in the interviewing and hiring process for new team members

 

Business Management

• Ensure proper financial accountability during each shift. Hand off shift to next manager in charge or ensure the store is closed properly for next day’s opening manager.

• Perform all cash handling requirements of a manager in charge including close-¬‐outs, safe accountability and cash drops. Conduct inventories and process orders as required.

Requirements

Requirements:

• Must be at least 18 years of age

• Must also be able to work a minimum of 30-¬‐40 hours per week through variable shifts (opening, mid-¬‐day and closing) from week-¬‐to-¬‐week

• Minimum 1 year in a supervisory role

• Ability to stand, bend, reach scoop and regularly lift 30-¬‐40 lbs throughout assigned shift

• Comfortable periodically working in temperatures ranging from 40° F to -¬‐10° F (walk-¬‐in cooler & freezer)

• High School diploma; some college, a plus

• Computer literate and web-¬‐savvy

• ServSafe certified, a plus

• Familiarity with Microsoft Office Suite (Word, Excel & Outlook)