A Choice Hotels General Manager (GM) leads daily operations to maximize profitability, ensure high guest satisfaction, and maintain brand standards, often taking a "hands-on" approach. Key responsibilities include managing staff, revenue generation, financial reporting, and community engagement.
Key Responsibilities
- Operational Leadership: Manage day-to-day operations of front desk, housekeeping, maintenance, and breakfast, ensuring compliance with brand quality standards.
- Financial Management: Maximize revenue, occupancy, and ADR (Average Daily Rate) through effective revenue management, budgeting, and cost control.
- Guest Experience: Resolve guest issues promptly and enhance the hotel's online reputation.
- Team Management: Recruit, train, coach, and supervise staff to foster a motivated, service-oriented team.
- Marketing & Sales: Coordinate local sales efforts and maintain strong community ties to boost bookings.
Typical Qualifications
- Experience: Proven experience in hotel management, often with a minimum of 2–5 years required in a supervisory role (franchise or select-service experience preferred).
- Leadership: Strong, hands-on leadership skills with the ability to build and develop teams.
- Technical Skills: Proficiency in property management systems (PMS), Microsoft Office, and revenue management systems.
- Education: A four-year college degree is often preferred but not always required.
Physical and Scheduling Demands
- Must be able to work flexible hours, including weekends, evenings, and holidays, and be available for emergencies.
- Ability to stand for long periods and handle high-stress situations calmly.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- On call
- Holidays
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Employee discount
- Paid training