Restaurant Leadership Program
We are always looking for people who genuinely care about others and have a desire to grow their leadership skills. Whether your goal is to one day own your own Chick-fil-A restaurant, become a Director within our organization, or simply develop yourself as a leader during your time with us, we are committed to helping you grow.
We follow proven Chick-fil-A leadership development processes designed to equip you with the tools, experience, and mentorship needed to succeed.
Duties and Responsibilities
Leadership
- Coach and influence team members to improve overall performance
- Guide the team in following proper procedures and meeting service expectations
- Maintain a big-picture view of the operation and promote a “one team” mentality
- Run shifts
- Coach on systems and processes
Food Safety
- Adhere to all food safety standards
- Train and coach team members on food safety procedures and any updates
Speed of Service
- Monitor and track speed of service
- Motivate the team to meet and exceed service goals
- Lead by example by demonstrating urgency and hustle
Accuracy
- Track and improve order accuracy
- Ensure every guest receives a remarkable experience through precise and accurate service
Hospitality
· Ensure that all Chick-fil-A first mile and second mile service behaviors are being followed.
Qualifications and Requirements
Leadership & Culture
- Build and maintain strong working relationships with other leaders
- Spend time in development roles in the restaurant- team member, trainer, shift lead, assistant director
- Help cultivate a culture of honor, dignity, and respect
- Live out our Core Values daily
- Practice a leadership philosophy of being the guide, not the hero
Professionalism
- Maintain professionalism at all times
- Avoid gossip and promote positive communication
- Communicate concerns directly and respectfully to supervisors
- Ensure all work-related communication is respectful and appropriate
Operational Expectations
- Ability to open and/or close the restaurant
- Reliable transportation
- Ability to work in a fast-paced environment
People & Performance Skills
- Strong interpersonal skills with a heart for serving both team members and guests
- Make eye contact
- Smile
- Speak enthusiastically
- Ability to manage team member behavior and performance
- Work effectively in a team environment with shared ownership and responsibility
Work schedule
- Monday to Friday
- Weekend availability
- 12 hour shift
- 10 hour shift
- 8 hour shift
- Holidays
- Day shift
- Night shift
- Other
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount