OVERVIEW
The Catering Lead is responsible for driving off-premise sales and managing all aspects of catering operations. This includes lead generation, client consultation, menu planning, logistics coordination, and ensuring exceptional execution for
LEADERSHIP PROPOSITION
- A successful leader in this position will SERVE.
- See the future
- Engage and Develop Others
- Reinvent Continuously
- Value Results and Relationships
- Embody the Heart
CORE COMPETENCIES
A person in the Catering Lead position must:
- Embody our shared vision and mission.
- Have a servant-leader mindset.
- Strong interpersonal communication and relationship skills.
- Strong written and verbal communication skills.
- Demonstrate strong planning, organizational and logistical skills.
- Maintain high attention to quality and detail.
- Deep understanding of food safety standards and proper temperature maintenance during transportation.
- Proficiency with catering software, order management tools, and Microsoft Office.
- Ability to multitask and perform under pressure in fast-paced environments.
RESPONSIBILITIES
- Proactively seek out new catering opportunities with local businesses, schools, and civic organizations.
- Manage all inbound catering inquiries, menu consultations, payment processing and reconciliation.
- Coordinate with kitchen leadership on food prep schedules, order volumes, and special dietary needs.
- Organize and oversee delivery schedules, route optimization, and setup equipment for off-site events.
- Ensure strict adherence to brand standards, food safety protocols, and sanitation regulations across all catering operations.
- Maintain catering equipment, delivery vehicles, paper inventory, and display items in top condition.
- Perform post-event follow-ups with clients to gather feedback, ensure satisfaction, and secure recurring business.
- Track sales targets, operational expenses, labor costs, and monthly revenue performance.
- Look for unique opportunities to show unreasonable hospitality to clients and guests.
- Coordinate outside events, Community Care Events, and mascot/brand appearances.
- Manage third-party delivery relationships (Grubhub, DoorDash, UberEats, Postmates).
Work schedule
- 8 hour shift
Benefits
- Employee discount