About us
Chick-fil-A Altoona is a small business in Food Beverage Services in Altoona, PA. We are fast-paced, customer-centric. Our goal is to win the hearts of our guests by working in unity in a positive, upbeat and family-style environment.
Our work environment includes:
- Food provided
- Growth opportunities
- On-the-job training
- Company perks
Goals:
1. Grow and guard the business by being hyper-focused on producing 100-percent guest satisfaction and Top 20 percent CEM scores in speed of service, taste, cleanliness, food safety, attentive/courteous, and order accuracy scores.
2. Positively impact employees by ensuring they are learning and developing through training competition and feedback, protecting and providing a “positive impact, high five” culture, and handling/addressing human resource management challenges/problems.
Essential Functions of this Position:
- Understand and enforce federal and local health code regulations
- Always understand and enforce all CFA Altoona policies and procedures and without exception
- Oversee the correct execution of all training plans, Leadership Programs, and training materials for growth and developments
- Document and inform Leadership Team of employee-related matters including developmental progress/completion and HR matters
- Evaluate operations and assess where help/changes need to be made to execute properly
- Finalize day on time and correctly
- Observe and ensure all food safety standards are met at all times and the store maintains a Food Safety Score of Elite
- Balance all drawers and money daily with 100 percent accuracy
- Ensure that the kitchen and front of the house is always cleaned and organized with a special emphasis on areas that have potential to be cross contaminated
- Demonstrate diligence to effectively manage multiple projects in a fast-paced environment
- Hold everyone accountable for always meeting brand standards while working
- ABC – Always Be Coaching & ABC – Always Be Connecting
- Inform Team Members of daily expectations, setups, and goals to create a collaborative team
- Maintain a positive and consistent work environment by ensuring a structured and efficient work environment always
- Communicate store performance to employees via communication channels weekly
- Extensively communicate with the Leadership Team about performance needs and shift successes/challenges
- Communicate respectfully to guests while serving and handling any mistakes/problems
- Create motivating goals and celebrate achievements of the store and of the employees by highlighting strong performance
- Communicate the mission and vision of the store to employees and focus employees on achieving store goals
- Be a “feedback champion” and ensure that Leaders are always providing feedback to employees as they progress in building their skillset
- Create a focused but fun atmosphere in the Restaurant by building friendly and firm relationships with employees
- Handle crucial conversations will Team Members and Leaders about work performance when necessary
- Ensure the work environment always is one that provides purpose, some play, and positive performance
Candidate must be SYSTEMS-ORIENTED, RESULTS-DRIVEN, COMPETITIVE, and a strong PRIORITY MANAGER. Candidate must also possess a CARING, ENGROSSED ATTITUDE and care about DEVELOPING OTHERS TO THEIR FULLEST POTENTIAL.
Additional Requirements:
- Must have previous Chick-fil-A Leadership Experience
- Must be 18 years of age or older
- Must be ServSafe certified
- A college degree is preferred but not required
- Operations Management, Systems-Oriented, and Detail-oriented
- Ambitious, Enthusiastic, and a People-first Mentality
- Composed, Consistent, and Cooperative
- A Professional Communicator
- Determined, Competitive, and Results-driven
- Must be willing to work mid-shifts and evening shifts
- Must be willing to work 3 out of 4 Saturdays per month
Experience:
- Management Experience: 3 years (Required)
- Leadership Experience: 3 years (Required)
- Restaurant management: 3 years (Required)
- Training and Development: 1 year (Preferred)
Job Type: Full-time
Salary: $77,000.00 - $95,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Fully paid health insurance
- Paid time off
- Paid training
- Vision insurance
Experience level:
- 2 years
Restaurant type:
- Casual dining restaurant
- Fast casual restaurant
- Quick service & fast food restaurant
Shift:
- 10 hour shift
- Morning shift
- Mid-shift
- Evening shift
Weekly day range:
- Monday to Saturday
- Every third Saturday off
- Sundays off
Ability to commute/relocate:
- Altoona, PA 16601: Reliably commute or planning to relocate before starting work (Required)
Shift availability:
- Day Shift (Required)
- Mid-shift (Required)
- Night Shift (Required)
- Rotating weekly schedule
Work Location: In person