Goal 1: Oversee and lead a specific restaurant area (FOH or BOH) during breakfast and late night to ensure it is set up for success to provide total guest satisfaction. Assist the leadership team to achieve store goals while leading. Train and supervise employees to uphold standards related to quality and food safety.
Goal 2: Oversee and execute caterings, food safety/quality audits, cleanliness, and inventory management initiatives by ensuring proper and accurate execution, documentation, completion, organizing and reporting.
Supervisor Responsibilities:
- Maintain a clean and organized restaurant at all times
- Complete cleaning checklists and food safety/quality audits in an accurate and on-time manner
- Execute fast service, order accuracy, taste standards, and attentive/courteous initiatives with guests during breakfast and/or late night
- Inspect the areas of the restaurant to a clean and safe environment for guests
- Oversee and maintain cash accountability systems (FOH) and food safety systems (BOH)
- Take prompt corrective action to handle complaints to ensure guest satisfaction
- Utilize all catering resources to properly execute on-time catering orders for 100-percent guest satisfaction
- Adhere to all food safety and quality standards for catering orders
- Demonstrate work scheduling flexibility to stay late or come in early to complete catering
- Ensure equipment is clean, operational, organized, and stored correctly
- Ensure employees are handling job responsibilities to properly serve our guests
- Oversee and execute a team that can provide fast and accurate service for guests
- Develop employees by training them on positions, performance, and behavioral standards
Qualifications and Requirements:
- Must be able to meet all performance goals daily
- Utilize professional communication skills and meet leadership behavioral standards
- Possess an exceptional attendance score
- Must be able to open the store and/or close the store
- Must be proficient with technology
- Must be willing to obtain ServSafe certification
- Must be able to work at least 4 to 5 days per week
- Must have a valid driver’s license and a clean driving record
- Must be a self-starter and be able to work independently to serve others
- Must be conscientious and ensure the store is always set up for success, organized, and clean
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Our Benefits Include:
- Competitive pay
- Paid time off
- Direct to Care Health Benefit Available Upon Hire (Employer Provided at no cost to Employee)
- Growth opportunities for advancement
- Tuition reimbursement
- A retirement plan with company matching
- Closed Sundays - you will never have to work on a Sunday again
- Family-style and positive work environment
- Support from a dedicated leadership team
- Employee meal discounts and free food
- A huge resume booster by being able to add Chick-fil-A (a world-class brand) to your work experience
- A recognition program that rewards you for meeting Chick-fil-A Altoona’s values
- The opportunity to get ServSafe certified free of charge
Position Type:
- Full-time
Discover your “why” at Chick-fil-A Altoona:
At Chick-fil-A, the Supervisor role is more than just a job, it's an opportunity. It’s an opportunity for you to discover your purpose by building skills in operations management, teamwork, diligence, attention to detail, communication, multi-tasking, culinary expertise, cooking, food service, agility, and eventually evolving into a person who has a heart for service and producing results.
At Chick-fil-A Altoona, you will be able to work in an environment that strives for delighting guests, delivering results, and developing your skills. You will be rewarded for exuding our company’s values and for helping us achieve amazing results. You just have to come ready to positively impact peoples’ lives through making smiles and exceptional food.
Work schedule
- Weekend availability
- Monday to Friday
- Day shift
- Night shift
- Overtime
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training