Job Summary:
The Restaurant General Manager (RGM) is responsible for the overall operations of the restaurant,
including but not limited to, customer service, employee management, financial management,
inventory management and maintaining the overall appearance of the restaurant. The RGM will work
closely with the Regional Manager or Owner to ensure that all policies and procedures are followed
and that the restaurant is operating at maximum efficiency.
Key Responsibilities:
● Oversee the daily operations of the restaurant, including but not limited to, customer service,
employee management, financial management, and inventory management
● Ensure that all policies and procedures are followed and that the restaurant is operating at
maximum efficiency
● Develop and implement systems to increase sales and profitability
● Train, coach, and develop employees to ensure they are providing excellent customer service
● Monitor and control labor costs, food costs, and other expenses
● Ensure that the restaurant is in compliance with all local, state and federal laws and
regulations
● Maintain a clean, safe, and pleasant environment for customers and employees
● Address customer complaints and resolve any issues that may arise
● Monitor and report on the competition and industry trends
Qualifications:
● Proven experience as a Restaurant General Manager or similar leadership role
● Strong leadership and management skills
● Excellent communication and customer service skills
● Strong financial management skills, including budgeting and forecasting
● Strong problem-solving and decision-making skills
● Knowledge of food service industry best practices and regulations
● Proven ability to motivate and lead teams
● Flexibility to work evenings, weekends and holidays
● Willingness to take on additional responsibilities as needed
Education:
● High school diploma or equivalent required; Bachelor's degree in business or hospitality
management preferred.
Physical Demands:
● Must be able to stand for long periods of time
● Must be able to lift and carry up to 50 pounds
● Must be able to move around the restaurant and kitchen areas
Benefits:
● Competitive salary
● Medical, dental, and vision insurance
● 401(k) retirement plan
● Paid time off
● Professional development opportunities
● Opportunities for advancement within the company
This job description is intended to convey information essential to understanding the scope of the
job and the general nature and level of work performed by job holders within this job. But this is not
intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working
conditions associated with the position.
Benefits
- Health insurance
- Paid time off
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- Employee discount
- Other