This Assistant Front of House (FOH) Manager position focuses on operational leadership, guest services, and team development. Responsibilities include managing daily shifts (open and/or close), mentoring staff, enforcing food safety, and handling cash procedures, alongside delegating tasks and communicating with upper management to ensure smooth, efficient restaurant operations.
Key Responsibilities
• Shift Management & Operations: Oversee daily FOH operations, including opening and/or closing the restaurant, running breaks, managing transitions, and ensuring compliance with food safety and health regulations.
• Team Leadership & Training: Train, mentor, and schedule team members, providing in-the-moment feedback, coaching, and assigning daily and/or weekly cleaning tasks.
• Guest Experience & Communication: Resolve guest questions and complaints professionally, act as the Manager on Duty (MOD), and communicate effectively with Directors.
• Use proper telephone etiquette when taking catering orders or other guest inquiries and logging all calls through the national app in a timely manner
• Financial & Administrative Tasks: Verify opening cash, prepare cash drawers/belts, verify $50/$100 bills, and log phone calls/catering orders via the nation app.
• Operational Support: Provide PIN verification for cashiers, manage POS systems, and ensure the team is "ready for transitions".
Qualifications
• Must be available 30 hours per week minimum
• Proven ability to train, mentor, and build teams.
• Strong communication and multitasking skills in high-volume environments.
Physical and Scheduling Demands
• Must be able to work a flexible schedule, including days and/or nights, and weekends.
• Ability to work in a fast-paced environment.