General Manager Description
Position Summary
The General Manager (GM) at Chick-fil-A Mebane sits at the center of everything that happens in the restaurant. From leading the team and shaping culture to managing costs and driving guest satisfaction. The role blends leadership, strategy, and hands-on execution.
The GM is ultimately accountable for the restaurant’s performance— through daily operations and profitability.
They are expected to balance leadership, execution, and financial oversight.
Key Responsibilities
A Chick-fil-A General Manager (GM) is primarily responsible for overseeing daily restaurant operations and leading the team to deliver fast, accurate service and genuine hospitality.
- Acting as the bridge between ownership, leadership, and team members
- Ensuring compliance with health, safety, and labor regulations
- Analyzing performance data and adjusting strategies
- Managing labor, inventory, and food costs
- Overseeing daily operations and service standards
- Leading and developing all leadership
- Build and maintain systems that create consistency across all day parts
- Assist in the recruitment and selection process to ensure proper staffing according to restaurant growth
- Maintain a hands-on presence during peak hours to strengthen team trust and diagnose areas for improvement
Qualifications
To be an effective GM it is critical they are well versed in leadership, communication, financial literacy, problem-solving, and time management. Successful GMs also need emotional intelligence to motivate teams and maintain composure under pressure.
- Demonstrates integrity, professionalism, humility, and a servant's heart
- Open availability
- Work 45-60 hours depending on the need of the restaurant
- Capacity to stand and walk for long periods, and lift at least 50lbs
- Bachelors degree
- Prior experience in a Chick-fil-A restaurant or similar leadership role is preferred.
- 5+ years of GM experience managing a high-volume restaurant or quick-service establishment.
- Proven ability to lead, coach, and develop high-performing teams.
- Highly organized with strong attention to detail.
- Passion for delivering exceptional guest experiences.
- Ability to thrive in a fast-paced, high-volume environment.
- Applies decisive and consistent corrective action when standards are not met
Benefits
- Uniform and shoe allowance
- Paid time off Health insurance
- 401(k) matching
- Employee discount
- Free online college education