ABOUT RSC MECHANICAL
RSC Mechanical is a family-owned mechanical contractor founded in 1988 and headquartered in Clinton Township, Michigan, with operations in 20 states. Our work is guided by three core values: Care, Consistency, and Collaboration.
POSITION SUMMARY
Temporary Part-Time | Potential Full-Time Opportunity
The Dispatch Data Entry Assistant keeps service calls moving by creating and updating work orders, coordinating with technicians, and serving as a key point of contact for customers by phone and email. This is a phone-heavy, detail-driven role in a fast-paced environment and a strong path for someone looking to grow into a full-time position.
ESSENTIAL DUTIES AND RESPONSIBILITIES
■ Create accurate work order tickets for incoming service requests.
■ Monitor the dispatch inbox and respond to customer emails promptly and professionally.
■ Answer a high volume of customer phone calls and document all relevant service details.
■ Assign service calls to technicians based on availability, location, and skill set.
■ Send work order details and updates to technicians by email.
■ Update tickets in internal systems and customer portals to reflect work status and completion.
■ Take technician checkouts and document them completely and accurately.
■ Maintain clear, organized records to support dispatchers and field team.
■ Perform other related duties as assigned.
QUALIFICATIONS
■ High school diploma or equivalent required.
■ General computer proficiency with working knowledge of Microsoft Office and Outlook, with an emphasis on Excel.
■ Must be able to view and work with details on a computer screen for long periods of time.
■ Comfortable spending a large portion of the shift on the phone.
■ Strong written and verbal communication skills.
■ Strong attention to detail and accuracy.
■ Strong organizational and analytical skills.
■ High standards of quality and customer service.
■ Ability to organize workload, prioritize responsibilities, and meet established deadlines.
■ Effective time-management skills.
■ Ability to work both independently and collaboratively with diverse personalities.
■ Ability to collaborate with others and resolve problems.
■ Ability to adapt to changing priorities in a fast-paced work environment.
■ Positive attitude, flexibility, and willingness to learn.
SCHEDULE AND COMPENSATION
■ Shift options: 12:00 PM – 4:00 PM or 4:00 PM – 8:00 PM.
■ $18.00 per hour.
■ Temporary position with the opportunity to transition to full-time based on performance and business need.
RSC Mechanical is an Equal Opportunity Employer.
Work schedule
- Monday to Friday