The Service Manager – Northern California is a hands-on leadership role responsible for overseeing and actively supporting all service operations within the assigned territory, including the Bay Area and Sacramento. This position combines field-based technical work with day-to-day management responsibilities and requires the Service Manager to carry a regular service technician's workload, participate in an on-call rotation, and respond directly to service needs. Approximately 90% of the role is dedicated to performing field service work, with the remaining 10% focused on administrative and leadership duties.
In addition to field service responsibilities, the Service Manager provides operational leadership to technicians, manages key customer relationships, monitors performance metrics, and supports revenue growth and profitability within the territory. The role works closely with the Service Director and internal operational teams to implement company initiatives, achieve organizational goals, and consistently meet or exceed customer expectations. Successful candidates will demonstrate strong technical expertise, proven field leadership, and a customer-focused, hands-on approach while upholding RSC Mechanical’s core values of Care, Collaboration, and Consistency.
Key Responsibilities
Schedule
- Full-time, Monday through Friday, 8:00 AM – 5:00 PM, with overtime as required.
On-Call Requirements
- Participate in a rotational emergency on-call schedule, including weekends.
- Must be responsive and available during assigned on-call shifts and able to support technicians and customers as needed.
Leadership & Team Management
- Serve as the first level of management for field technicians in Northern California while actively performing service work as a working Service Manager with a regular technician workload.
- Perform commercial refrigeration and HVAC service work, including troubleshooting, repairs, preventive maintenance, and participation in the on-call rotation, while modeling safety, quality, professionalism, and productivity expectations.
- Set, communicate, and enforce performance standards for technicians, leading by example through hands-on field involvement.
- Schedule, direct, and support technicians to meet service demands, response-time requirements, and customer expectations, balancing leadership responsibilities with assigned service calls.
- Recruit, interview, hire, onboard, and train technicians as territory growth and workload demands require.
- Conduct performance reviews, one-on-one check-ins, and group meetings; establish development, performance, and improvement goals.
- Provide career guidance, technical support, and mentorship to technicians, including in-field coaching and technical assistance.
- Coordinate daily operations with dispatch, including workload planning, backlog reduction, on-call coverage, and assignment of service calls, including the Service Manager’s own route.
- Maintain compliance with company policies, safety standards, and regulatory requirements, both personally in the field and across the technician team.
Technical & Operational Oversight
- Oversee service calls to ensure safe, timely, and high-quality execution.
- Provide advanced remote and on-site technical support for commercial refrigeration, HVAC, EMS, and control systems.
- Ensure proper refrigerant handling and EPA compliance across all service activities.
- Support technician troubleshooting, programming, commissioning, repairs, and preventative maintenance.
- Identify customer sites requiring technical improvements and coordinate corrective plans with leadership.
- Stay current on customer equipment, programming, and procedural changes; communicate updates internally as needed.
Customer Service & Coordination
- Act as the primary point of contact for service calls in the assigned area.
- Deliver client-focused solutions and maintain professional communication with store managers and stakeholders.
- Ensure accurate documentation, including work tickets, timesheets, and service reports.
- Collaborate with Customer Advocates and the Quoting Department as needed.
Technical Competencies
- Strong working knowledge of commercial
- refrigeration and HVAC systems, walk-ins, reach-ins, EMS, and control platforms.
- Ability to troubleshoot electrical, mechanical, and control systems and support technicians remotely.
- Experience reviewing technical documentation, schematics, and service data.
- Familiarity with remote monitoring systems, invoicing documentation, and service reporting requirements.
Qualifications
- Experience in commercial refrigeration and HVAC service management preferred.
- Proven leadership experience managing technicians and service operations.
- Strong customer service, communication, and organizational skills.
- Ability to work independently while collaborating with cross-functional teams.
- Proficient in mobile, digital work order, and reporting systems.
Benefits
- Company Vehicle, Gas Card & Cell Phone - Get dispatched straight from home with no daily shop check-in.
- Hands-On, Paid Training - Build confidence and skill in the field with experienced support from day one.
- Affordable Health Benefits - Medical, dental, and vision plans that won’t break the bank.
- Pet insurance - Because we care about your whole family.
- 401(k) with 5% Company Match - Fully vested from day one.
- PTO and Holiday Pay - Recharge with PTO and enjoy 6 paid holidays.
- Travel Opportunities - Optional travel with a company that operates across the U.S.
- Weekly Paydays - Competitive hourly pay based on experience.
- Exclusive Employee Perks - Free legal, financial, and mental health services. Plus, discounts on concerts, theme parks, hotels, and more.
- Major Tools Provided - We provide larger tools and offer a hand tool replacement program to support your day-to-day work.
Physical Requirements:
- Manual dexterity; ability to sit, stand, and walk for extended periods.
- Occasional climbing of stairs or ladders; bending, stooping, reaching, and crouching.
- Visual acuity to read printed and electronic documents.
- Ability to lift and/or exert force of up to 50 pounds.
- Frequent driving of motor vehicles.
Licenses & Certifications (if applicable)
- EPA Universal Certification (required)
- Valid driver’s license with a clean driving record
Equal Employment Opportunity
RSC Mechanical is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Work schedule
- Monday to Friday
- On call
- Overtime
- Weekend availability
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Referral program
- Paid training