RSC Mechanical is a family-owned and family-operated company headquartered in Michigan. We are a full-service maintenance, contracting, and construction provider specializing in commercial HVAC/R.
We are currently seeking an experienced HVAC/R technician who is ready to take the next step in their career as a Service Supervisor.
The Service Supervisor is responsible for overseeing day-to-day service operations while providing leadership and technical support to HVAC/R technicians. This role helps coordinate service demands, supports technician development and performance, maintains customer relationships, and ensures work is completed safely and efficiently.
Team Leadership & Service Operations
- Lead, schedule, and support technicians to meet daily service demands.
- Oversee day-to-day field service operations and coordinate with dispatch to ensure timely completion of service calls.
- Serve as a primary point of contact for technicians regarding service needs, technical issues, and escalations.
- Support the hiring, training, and development of technicians.
- Monitor technician performance and provide coaching, feedback, and performance evaluations.
- Identify training needs and help ensure technicians stay current on equipment, procedures, and industry best practices.
Technical Support & Field Service
- Provide hands-on technical support and troubleshooting for commercial HVAC and refrigeration issues.
- Diagnose, service, and repair commercial HVAC/R equipment, including RTUs, walk-in and reach-in coolers/freezers, ice machines, control systems, and supermarket refrigeration equipment.
- Support larger repairs, installations, equipment replacements, and special projects as needed.
- Provide remote technical support to technicians, guiding them through troubleshooting, diagnostics, and repairs over the phone.
Customer & Operational Support
- Maintain strong working relationships with customers and vendors and assist with resolving service-related concerns.
- Communicate service updates, technical concerns, and operational needs to appropriate internal teams.
- Monitor tools, equipment, vehicles, and field inventory to ensure technicians have the resources needed to perform their work.
- Ensure company vehicles and equipment are maintained according to company guidelines.
Safety & Compliance
- Ensure technicians follow company policies, safety procedures, and applicable industry requirements.
- Promote safe handling of refrigerants, chemicals, tools, and equipment.
- Ensure service work is performed in accordance with company standards and customer requirements.
Qualifications:
- Strong knowledge of refrigeration systems including walk-ins, ice machines, self-contained systems, and systems using R-290. Supermarket refrigeration experience is a plus.
- Proficient in troubleshooting and diagnosing commercial HVAC/R systems.
- Effective communication and interpersonal skills when working with technicians, customers, dispatch, and management.
- Ability to prioritize service needs and manage multiple technicians and calls at once.
- Experience handling escalated service issues and providing technical direction when needed.
- Dependable, professional, and able to make sound decisions independently.
Schedule:
- Full-time, Monday through Friday, 8:00 AM – 5:00 PM, with overtime as required.
On-Call Requirements:
- Required to participate in the area on-call rotation.
Work Environment & Physical Requirements:
- Work performed indoors and outdoors, with potential exposure to noise, dust, fumes, odors, gases, mechanical/electrical hazards, moving objects, sharp edges, and varying weather conditions.
- Manual dexterity required.
- Ability to sit, stand, walk, bend, stoop, reach, crouch, and occasionally climb stairs or ladders.
- Ability to lift and/or exert force up to 50 pounds.
- Frequent driving of motor vehicles.
Licenses & Certifications:
- EPA Universal Certification (required)
- Valid driver’s license with a clean driving record
Equal Employment Opportunity
RSC Mechanical is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Work schedule
- Monday to Friday
- On call
- Overtime
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- 401(k)
- Referral program
- Paid training