Operations Director

We are an organization that strives for excellence and desires to create a remarkable experience for our guests and our team. We have a reputation for developing Chick-fil-A Operators and Corporate Staff. We have launched many of our directors into successful careers as Chick-fil-A Operators in places like Colorado, New Hampshire, New York, and South Carolina. We accomplished this through our leadership development program that emphasizes personal growth and allows directors to play a pivotal role in the influence and decision-making of a multi-million dollar business.

As a director in our stores, you will be working with one of the top leadership teams in the company. We have been honored with awards for sales growth, profitability, guest experience, quality, and expense management strategies. We remain outliers in the company by focusing on innovation, recruiting high performing leaders, and upholding uncompromising standards.


The Operations Director is responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability. Many people attracted to this position desire to become a Chick-fil-A Operator, run a small business, develop leadership skills, or pursue a long-term role within our local stores. We are recruiting for a results-oriented individual who desires to be part of a successful business and team.

Qualifications, Responsibilities, & Requirements

We are looking for applicants who exhibit the following qualities:

  • Ability to troubleshoot, problem solve, and make quick decisions on a daily basis
  • Set goals and motivate a team towards achieving those goals
  • Proven ability to recognize strengths and passions in others
  • Desire to develop people of all ages and skill levels
  • Ability to work in a fast-pace, high volume environment
  • Excellent communication (verbal and written), interpersonal, teamwork, and leadership skills
  • Customer service oriented
  • Proven leadership skills
  • Desire to grow and be developed as an individual
  • Strong business acumen
  • Demonstrated ability to manage multiple projects and prioritize time
  • Proven ability to drive an area of business and achieve significant results with minimal supervision
  • Computer proficiency including e-mail, Microsoft Suite Applications, and data analysis reports
  • Additional Information:
  • This role requires a one year minimum commitment to working evenings for the 2pm-11pm day part. This experience prepares an individual for a potential daytime position in the future.
  • The position is based on a 45 hour/week.

Responsibilities include: 

  • Ensure proper Chick-fil-A training and standards are taught and maintained resulting in 92% or above in the Restaurant Operations Evaluation (ROE)
  • Lead weekly Team Leader meetings to discuss key performance metrics, develop leaders, and communicate relevant business needs and information
  • Keep store in like-new condition through equipment and facilities maintenance
  • Ensure a balanced profit approach through intentional focus on labor, food cost, and IPO
  • Maintain 82% or above in key Operational Excellence Customer Experience Monitor (CEM) categories
  • Partner with HR Director to interview and select top talent
  • Coach and develop Team Members, Team Leaders, and Assistant Director(s)
  • Build talent pipelines within team, recognizing and developing individuals with leadership potential
  • Provide positive and negative performance feedback
  • Build team culture and morale


  • Be at least 18 years of age
  • Be willing and able to work a flexible schedule
  • Have the ability to lift and carry 10-65 lbs on a regular basis
  • Have the ability to stand for long periods of time
  • This role requires a one year minimum commitment to working evenings for the 2pm-11pm day part. This experience prepares an individual for a potential daytime position in the future
  • The position is based on a 45 hour/week

Experience & Benefits


  • 1-3 years of leadership experience
  • Bachelor's degree preferred


  • Competitive salary
  • Paid vacation and sick time
  • Health insurance
  • Paid leadership training and development opportunities
  • High emphasis on work-life balance

Chick-fil-A - Chick-fil-A of Goose Creek

516 Saint James Avenue, Goose Creek, SC 29445