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Hospitality Team Leader

The Front-of-House Hospitality Team Leader is in charge of leading our dining room team during high-volume shifts. This role is designed for someone who takes ownership, sets the pace, and develops others while maintaining high standards in a fast-moving environment. If you enjoy leading teams, serving guests, and want to grow as a leader in a values-driven organization, this may be the right next step for you.

What You Will Own

  • Lead the Front-of-House dining room team during lunch and dinner shifts
  • Ensure guests receive genuine hospitality in a clean and safe environment
  • Coach and develop Team Members through hands-on leadership
  • Set expectations for urgency, teamwork, and professionalism
  • Run strong shifts that serve guests with speed and accuracy

What We Offer

  • Starting pay: $16.50 to $18.00 per hour
  • Tuition-free college programs (associate’s, bachelor’s, or master’s degrees)
  • Development opportunities and leadership experience to further your career
  • Retirement plan with company matching
  • Free meal every shift you work
  • Sundays off

This Role Is a Great Fit If You:

  • Have a passion for serving guests and leading a team
  • Have experience in the restaurant industry
  • Foster a professional culture of teamwork, trust, and mutual respect
  • Stay calm, decisive, and encouraging during busy or stressful moments
  • Enjoy coaching others and holding teams to high standards
  • Are dependable and comfortable leading lunch and dinner shifts
  • Want to continue growing in leadership and responsibility

Applicants without prior leadership experience may be considered for a Team Member role with opportunity to move up into this position


Ready to take the next step in your career? Apply now and become a vital part of the Chick-fil-A team!

Chick-fil-A - Waterloo

1331 Flammang Dr, Waterloo, IA, 50702
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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.