We are seeking a detail-oriented and proactive IT/HRIS/Systems Specialist to join our team. The ideal candidate will play a key role in testing and implementing new features in our Human Resources Information Systems (HRIS), with an emphasis on supporting the Benefits Department. This role will be ensuring seamless communication of system changes to internal staff and providing support for various IT/HRIS/Systems-related tasks.

A key aspect of the role involves evolving into a go-to person and backup for the HRIS Specialist and Benefits Manager, providing essential support for day-to-day operations. The successful candidate will have the opportunity to specialize in benefits setup, working closely with the Benefits Manager on implementing new clients and collaborating with the benefits team to ensure the accuracy of data and enrollments.

Additionally, this position will play a crucial role in data management, coordinating the transfer of information between internal systems and vendors. This includes building, creating, and running reports to meet the diverse data needs of both clients and internal stakeholders. In addition, this role will be responsible for management of PTO setup, tracking, and auditing processes, along with managing and troubleshooting any IT tickets related to HRIS issues.

Compensation:

$40,000-$50,000 based upon experience.

Essential Functions:

• Perform customer service functions by answering client questions and handling other requests and inquiries.
• Identify, create and implement reporting for both internal teams and client needs.
• Coordinate transfer data between systems and vendors.
• Work closely with internal departments to explain the needs of the client and ensure deadlines are met.
• Ensure HRIS and other internal software programs are set up correctly prior to the client running their first payroll.
• Complete PO+ client and/or employee training as needed.
• Establish/maintain internal user guides for processes in place.
• Coordinate login maintenance requests and ensure proper paperwork/security authorization is given and are up to date.
• Update HRIS database records and CRM records (i.e., client name, contacts, address change, etc.) and ensure proper parties are notified of the changes/updates.
• Recommend customized solutions to improve the client's workplace efficiencies.
• Provide required report metrics and keep the client updated with their account, available features, etc..
• Proactively identifies client needs through meetings and assessments and coordinates with Client Account Managers to connect with clients regarding services, training, compliance, and best practices to increase client engagement and retention.
• Proactively communicates and collaborates with Business Consultants and Client Account Managers to provide follow-up and resolve any concerns as necessary.
• Provide support to multiple clients concurrently.
• Perform other duties as required.

Additional Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• File, scan and/or make copies of correspondence or other printed materials when needed.
• Assist Management with various projects and/or special projects.

Required Skills/Abilities:

The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge and previous experience of company payroll, benefits and compliance is preferred - but not required.
• Effective oral and written communication skills to include potentially stressful situations.
• The ability to remain calm under pressure is essential.
• Ability to multi-task and pay attention to detail.
• Ability to consistently meet daily, weekly, and monthly goals and deadlines.
• Must be resourceful, self-motivated, client focused, and able to work as a team.
• Excellent phone etiquette and customer service skills.
• Strong organizational skills.
• Proficient with Microsoft Office Suite and all office equipment.

Education and Experience:

• Associates degree in related field or 2+ years in the fields of Benefits/IT/HRIS is preferred - but not required.

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; and reach with hands and arms.
• Prolonged periods of sitting at a desk, working on a computer, and driving in a vehicle.
• Must be able to lift 20 pounds or more, at times.
• Ability to travel; both local during the business day.

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Psychological Factors:

The psychological demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to interact with customers calmly and respectfully, even in high pressure situations
• Ability to maintain pleasant working relationships
• Ability to function effectively under pressure to meet deadlines
• Ability to perform multiple tasks simultaneously

Additional Considerations:

Reasonable accommodations may be made in order to perform the essential functions. In addition to or in lieu of those described above, any duties are subject to change at any time or duties may be added.

Our Benefits Package Includes:

• Paid Time Off, including Paid Birthday Off
• Company Paid Holidays
• Health Insurance, Dental, Vision
• Health Savings Account
• Flexible Spending Account
• Short Term Disability
• Long-Term Disability
• Life Insurance
• 401K
• Dependent Care Account
• Cancer Plan
• Hospital Confinement Plan
• Accident Insurance
• Employee Discount Program

We also have corporate passes to the Detroit Lakes Community and Cultural Center (DLCCC), Detroit Mountain Recreation Area, and Lake View Golf Course. Our on-site gym and standing desks provide the perfect way to stretch your legs during the workday. Our Lunch-Extension Program delivers an easy way to get your workout in during the day if you choose.