Summary:

We are seeking a detail-oriented and proactive HRIS/Systems Specialist to join our

team. The ideal candidate will play a key role in testing and implementing new

features in our Human Resources Information System (HRIS). This role will be

ensuring seamless communication of system changes to internal staff and

providing support for various HRIS/Systems-related tasks.

This position will play a crucial role in data management, coordinating the transfer

of information between internal systems and vendors. This includes building,

creating, and running reports to meet the diverse data needs of both clients

and internal stakeholders. In addition, this role will be responsible for

management of PTO setup, tracking, and auditing processes, along with managing

and troubleshooting any IT tickets related to HRIS issues.

Duties/Responsibilities:

• Perform customer service functions by answering client questions and handling other requests and inquiries.
• Responsible for enhancing the partnership between PRO and its clients.
• Work closely with internal departments to explain the needs of the client and ensure deadlines are met.    
• Schedule meetings, gather necessary information, ensure deadlines are met to successfully transition the client through the implementation process.
• Ensure HRIS and other internal software programs are set up correctly prior to the client running their first payroll.
• Complete PO+ client and/or employee training as needed.
• Coordinate login maintenance requests and ensure proper paperwork/security authorization is given and are up to date.
• Update HRIS database records and CRM records (i.e., client name, contacts, address change, etc.) and ensure proper parties are notified of the changes/updates.
• Recommend customized solutions to improve the client's workplace efficiencies.
• Monitor deliverables based on negotiated timelines, ensuring satisfaction of client expectations.
• Provide required report metrics and keep the client updated with their account, available features, etc.
• Proactively identifies client needs through meetings and assessments and coordinates with Client Account Managers to connect with clients regarding services, training, compliance, and best practices to increase client engagement and retention.        
• Complete client service plan for each new client and update as needed.     
• Complete client reviews to ensure the type of work that the employees remain accurate, the proper workers’ compensation codes are being utilized, and all codes have an employee tied to them.      
• Proactively communicates and collaborates with Business Consultants and Client Account Managers to provide follow-up and resolve any concerns as necessary.
• Provide support to multiple clients concurrently.
• Performs other duties as required.

Additional Duties:

Please note this job description is not

designed to cover or contain a comprehensive listing of activities, duties or

responsibilities that are required of the employee for this job. Duties,

responsibilities, and activities may change at any time with or without notice.

• Back up for ensuring compliance, monitoring, and updating I-9 Employment Eligibility.
• File, scan and/or make copies of correspondence or other printed materials when needed.
• Assist Management with various projects and/or special projects.

Note:

Reasonable accommodations may be made to perform the

essential functions. In addition to/or in lieu of those described above, any

duties are subject to change at any time or duties may be added.

Required Skills/Abilities

• Knowledge and previous experience with company payroll, benefits and compliance is preferred – but not required.
• Effective oral and written communication skills to include potentially stressful situations.
• The ability to remain calm under pressure is essential.
• Ability to multi-task and pay attention to detail.
• Ability to consistently meet daily, weekly, and monthly goals and deadlines.
• Must be resourceful, self-motivated, client focused, and able to work as a team.
• Excellent phone etiquette and customer service skills.
• Strong organizational skills.
• Proficient with Microsoft Office Suite and all office equipment.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Physical Requirements:

The physical demands described here are

representative of those that must be met by an employee to successfully perform

the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear
• The employee frequently is required to stand; walk; and reach with hands and arms.
• Prolonged periods of sitting at a desk, working on a computer, and driving in a vehicle.
• Must be able to lift 20 pounds or more, at times.
• Ability to travel; both local during the business day, as well as out-of-the-area and overnight travel on occasion

Work Environment:      

This job operates in a professional office environment.

This role routinely uses standard office equipment.

Psychological Factors:

The psychological demands described here are representative

of those that must be met by an employee to successfully perform the essential

functions of this job.

• Ability to interact with customers calmly and respectfully, even in high pressure situations.
• Ability to maintain pleasant working relationships.
• Ability to function effectively under pressure to meet deadlines.
• Ability to perform multiple tasks simultaneously.

Additional Considerations:

Reasonable accommodations may be made in order to perform

the essential functions. In addition to or in lieu of those described above,

any duties are subject to change at any time or duties may be added.

Our Benefits Package Includes:

• Paid Time Off, including Paid Birthday Off
• Company Paid Holidays
• Health Insurance, Dental, Vision
• Health Savings Account
• Flexible Spending Account
• Short Term Disability
• Long-Term Disability
• Life Insurance
• 401K
• Dependent Care Account
• Cancer Plan
• Hospital Confinement Plan
• Accident Insurance
• Employee Discount Program