Human Resources Business Partner

Human Resources Business Partner

About PRO Resources and the Role 

PRO Resources is a Professional Employer Organization (PEO) that partners with small and mid-sized businesses to provide comprehensive human resources support through a co-employment relationship. Our services include payroll administration, benefits management, compliance support, employee relations guidance, risk management, safety resources, and workforce development solutions designed to help clients focus on growing their businesses. 

Unlike a traditional internal HR role serving a single employer, the Human Resources Business Partner serves as a trusted advisor to multiple client organizations across a variety of industries. The HR Business Partner develops strong consultative relationships with client leadership teams, helping them navigate workforce challenges, maintain compliance, strengthen workplace culture, and implement practical HR solutions aligned with their operational goals. 

Success in this role requires comfort managing multiple client relationships simultaneously and the ability to transition quickly between different workplace environments and business needs. 

Position Overview:

As an HR Business Partner (HRBP), you will collaborate closely with our clients to provide strategic HR support and deliver high-impact solutions that align with both business objectives and employee needs. You will act as a trusted advisor to client leaders on all HR matters, ensuring that HR programs, practices, and services support the business goals of client companies. This role requires a deep understanding of employment law, HR best practices, and the ability to effectively communicate with client leadership and employees.

The HR Business Partner will ensure human resources compliance and provide assistance to worksite clients, supervisors and employees regarding human resources policies and procedures (as directed). The HR Business Partner will assist with enhancing client’s human resources by planning, implementing, and evaluating human resources policies, programs and practices. The HR Business Partner works directly with worksite clients and worksite employees assisting with human resources at the clients’ worksite and at PRO.

Key Responsibilities:

Client Relationship Management:

• Build strong, consultative relationships with our clients to understand their business needs, culture, and challenges.
• Serve as the main HR point of contact for client leadership, providing guidance on HR issues and ensuring the effective implementation of HR solutions.
• Collaborate with onsite client leadership teams to resolve employee issues and improve organizational effectiveness.
• Guides management and employee actions by researching, developing, writing and updating policies, procedures, methods and guidelines; communicating and enforcing organizational values.
• The HR Business Partner must be sensitive to company needs, client and employee goodwill, and the business needs. The HR Business Partner will provide supervisor and employee coaching regarding human resources policies and procedures. Provides and receives feedback on employee morale, indicating suggested corrective action to resolve any problem areas for the client.

HR Strategy and Advisory:

• Partner with client leadership to align HR strategies with business objectives, providing recommendations on talent management, workforce planning, and organizational development.
• Advise clients on HR trends, best practices, and changes in labor laws and regulations.
• Conduct regular HR reviews with clients to assess HR performance and suggest areas for improvement.

Talent Management & Employee Relations:

• Support clients in managing talent, including recruitment, onboarding, performance management, and retention strategies.
• Provide guidance on employee relations issues, helping clients address concerns and resolve conflicts effectively.
• Advise clients in employee engagement initiatives to foster a positive and productive workplace culture.
• Ensures planning, monitoring, and appraisal of employee work results by training managers to interview; coach and discipline employees (including documentation); scheduling management conferences with employees; hearing and resolving employee and client grievances; counseling employees, supervisors and clients. Manages, documents and tracks employee disciplinary actions.
• Recommends new approaches, policies, and procedures for continual improvements in efficiency of department and services performed. Upon approval by Management, the HR Business Partner implements updates/changes.

Compliance and Risk Management:

• Ensure that our clients comply with all federal, state, and local employment laws, including regulations related to wage and hour, workplace safety, and employee rights.
• Assist in the handling of employee grievances and disciplinary actions while minimizing legal risks.
• Creates and modifies job descriptions as necessary; monitors performance evaluation program and revises as necessary.
• Develops, recommends, and implements personnel policies and procedures; maintains employee handbook changes and customizations (policies and procedures).
• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducting investigations; maintaining records; representing the organization at hearings.
• Maintains historical human resource records by designing a filing and retrieval system, keeping past and current records in compliance.

Training and Development:

• Support the development and implementation of training programs to address client-specific needs, such as compliance training, and employee skill-building initiatives.
• Guide clients on performance management best practices, including conducting performance reviews and developing employee growth plans.

Workforce Planning:

• Partner and assist clients in identifying workforce needs and recommend appropriate staffing strategies, including temporary, part-time, or full-time hires.
• Partner with clients on succession planning, identifying high-potential employees, and developing strategies for internal talent mobility.

Community Relations, Market Development & Brand Representation: 

• Actively represent PRO Resources within the Sioux Falls and surrounding business community through participation in chamber of commerce activities, professional associations, industry events, and targeted networking opportunities designed to build brand awareness and strengthen strategic partnerships. 
• Support company growth initiatives by staffing trade show booths and attending key industry conferences and association events such as the South Dakota Safety Council, South Dakota Plumbing, Heating, and Cooling Contractors Association, CPA and accounting industry events, and other relevant forums where prospective clients and referral partners are present.  These association events may include some after-hours opportunities.   
• Develop and cultivate referral relationships with CPAs, bookkeepers, attorneys, financial advisors, and other professional service providers through proactive outreach, scheduled meetings, and ongoing relationship management. Responsibilities include communicating PRO Resources’ story, educating partners on the PEO model, and identifying opportunities to generate qualified introductions and business opportunities. 
• Serve as a visible brand ambassador by wearing and promoting the PRO Resources brand proudly at public-facing events and engagements, demonstrating professionalism, credibility, and alignment with organizational values while strengthening PRO’s local market reputation. 
• During the initial phase of employment, it is anticipated that approximately seventy percent (70%) of the role will be dedicated to HR Business Partner responsibilities, with the remaining time focused on community engagement, referral development, and market visibility activities. As the client base grows and HR responsibilities expand, community relations expectations may adjust accordingly. 
• Participation in organizational growth and market development efforts will trigger eligibility for company performance bonuses tied to revenue milestone achievements. 

Safety, Wellness & Client Education Support 

• Support the communication and promotion of PRO Resources’ safety, wellness, and workforce risk-management initiatives with select clients by delivering prepared materials, presentations, and program information developed by PRO Resources subject matter experts. 
• This role does not require advanced technical expertise in workplace safety or wellness program design. PRO Resources will provide structured training, presentation materials, talking points, and ongoing internal support to ensure consistent and accurate messaging. 
• Serve as a facilitator and relationship partner by helping clients understand available safety and wellness resources, coordinating introductions to internal specialists when deeper expertise is required, and assisting clients in accessing appropriate programs and services. 
• Participate in client meetings, educational sessions, and presentations focused on workplace safety culture, employee wellbeing, and risk awareness using company-approved resources and standardized content. 
• Collaborate with internal HR, benefits, and safety teams to ensure client questions are directed to the appropriate subject matter experts and that follow-up actions are completed in a timely and professional manner. 
• Reinforce PRO Resources’ broader service model by helping communicate how proactive safety and wellness practices contribute to employee retention, workforce stability, and improved organizational outcomes. 

Required Skills & Qualifications:

• Willingness to travel occasionally. With HQs in Detroit Lakes MN, part of your onboarding will require travel. Also, client requests will mean one night per month in a hotel room on average.
• Bachelor’s degree in human resources, Business Administration, or a related field (or equivalent experience). HR certification (SHRM-CP, PHR, or equivalent) required.
• Minimum of 5-7 years of HR experience, ideally in a PEO or manufacturing environment.
• Strong knowledge of federal, state, and local employment laws and regulations.
• Demonstrated experience and proficiency with HRIS systems.
• Organization: Strong organizational skills to manage multiple client accounts and prioritize effectively.   
• Communication: Excellent verbal, written communication and interpersonal skills to effectively interact with all levels of the client organization, with the ability to build trust with client leadership and employees.
• Strong research skills with the ability to interpret complex information
• Customer/client service driven with a proven track record of working well in a team environment with minimal supervision.
• Attention to Detail: Ability to handle documentation and compliance accurately. Precision in data entry to ensure accuracy.
• Problem-Solving: Ability to address issues and find solutions quickly and efficiently. Strong troubleshooting skills to address system issues and user problems.
• Demonstrated critical thinking skills - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Analytical Skills: Ability to analyze data, identify trends, and generate actionable insights.
• Ability to be adaptable and flexible and open to change.
• Demonstrated ability to maintain a professional demeanor in a setting with multiple interruptions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Work schedule

• Monday to Friday

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount
• Paid time off
• Other