Main Responsibilities of a Service Writer/ Assistant Front Manager
Greet customers and provide a professional, welcoming experience
Listen to customer concerns and accurately document vehicle issues
Prepare estimates for repair and maintenance services
Communicate recommended services clearly and effectively
Coordinate workflow between customers and technicians
Provide updates on vehicle status and timelines
Process invoices, payments, and maintain accurate records
Work with the customer and financing options
work with the customers and their Third party Warrantee companys
Maintain a clean lobby
Keep lobby up to date with promotional information
Ensure customer satisfaction and handle concerns when needed Customer Service Representative Job Description
We are seeking a motivated, honest and customer-focused Service Writer to join our team. This role is the key link between our customers and technicians, ensuring clear communication, accurate service recommendations, and a high-quality customer experience.
Customer Service Representative Job Requirements
- Analyzing information
- Resolving conflict
- Phone skills
- Listening
- Market Knowledge
- Quality focus
- Communication skills
- Previous automotive service writing or related experience preferred
- Strong communication and customer service skills
- Basic knowledge of automotive systems and repairs
- Ability to multitask in a fast-paced environment
- Computer proficiency and organizational skills
- Valid driver’s license
Work schedule
- Day shift
Benefits
- Paid time off
- Flexible schedule
- Other
- Employee discount