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Chick-fil-A Careers and Jobs

Customer Service Shift Lead

Position Type:

  • Full-time Shift Lead
  • Day Shift (5:30 am-3 pm) and Evening Shift (3 pm-11:30 pm) Available 
  • Must be able to work Saturdays

Our Benefits:

  • Pay: $16-$17, based on previous experience
  • 401K with up to 4% match (must be over 21)
  • Access to Scholarship Opportunities and tuition discounts
  • Free College Tuition through Point University
  • Sundays off
  • Opportunities for individual growth with personal coaching
  • Career Advancement & Management Opportunities
  • Food Discounts

Responsibilities include:

  • Lead closing shifts in the restaurant
  • Assist Restaurant Managers in leading the team
  • Manage a team of 15-25 people
  • Train and encourage employees to accomplish business goals
  • Ensure operational standards are met at all times
  • Keep the restaurant neat, clean and orderly at all times
  • Greet and serve guests with enthusiasm, courtesy, and hospitality
  • Always adhere to all company policies and procedures
  • Run efficient shifts within the boundaries of productivity and labor goals 
  • Ensure strict alignment to Chick-fil-A standards 
  • Motivate and encourage the team to meet quality and speed standards at all times
  • Collaborate with other departments to ensure strong food flow and and consistent guest experience 
  • Maintain personal knowledge by completing in-house training
  • Always adhere to all company policies and procedures
  • Protect the interest of the operator

Required Skills:

  • Experience managing shifts and daily business operations
  • Experience leading teams to meet business goals
  • Experience giving feedback and coaching team members to meet standards
  • Ability to work at a quick, yet efficient and thorough pace
  • Team-oriented, adaptable, dependable, and strong work ethic
  • Positive attitude
  • Ability to communicate effectively with guests and team members
  • Honors and encourages others to follow the visions and values of the restaurant
  • Must be able to stand for up to 8 hours, and lift up to 40 lbs.
  • Must be 18 years of age or older


Benefits

  • Health insurance
  • 401(k) matching
  • Referral program
  • Employee discount
  • Paid time off

Chick-fil-A - Fruitville Pike

1579 Fruitville Pike, Lancaster, PA, 17601
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This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.