The primary responsibilities of the Sales Associate position are to maintain outstanding customer service, generate sales, and merchandise products, and support the store management team.

Essential Duties and Responsibilities

• Ensure each customer receives outstanding service which follows the S.A.L.E.S process and by mystery shop standards
• Provide a positive representation
• Greet customers entering and throughout the store. Thank customers when finished and when leaving the store
• Possess a friendly outgoing demeanor; work well with customers and associates
• Ensure all pages and calls are answered promptly, courteously, and effectively
• Forward any customer complaint that cannot be handled to a member of the management
• Possess strong product knowledge and knowledge of store layout and location of products
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.

Store Operations:

• Maintain awareness of all promotions and advertisements
• Assist in creating a positive, professional, and safe work environment
• Assist with receiving, checking in, and stocking merchandise throughout the store
• Assist with maintaining back stock levels
• Assist with the daily maintenance, orderliness, and cleanliness of the sales floor, stock room, and outdoor merchandise area
• Uphold merchandising and store cleanliness standards
• Responsive for safety issues
• Conscious of shoplifting activity
• Aid customers in locating merchandise in store, on acehardware.com, as well as, processing special orders
• Be professional in appearance and actions
• Perform all other duties as assigned

The minimum requirements for this position include:

• Posses product knowledge of hardware related products along with a willingness to learn.
• Experience: Sales experience in a retail environment, establishing relationships and working with customers
• Previous experience in a retail environment a plus
• Skills/Knowledge: Knowledge of retail computer systems, MS Word and Excel a plus.
• A commitment to service excellence and customer satisfaction
• Solid team player with excellent interpersonal skills
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task
• Ability and willingness to work flexible hours including evenings, weekends, and holidays to meet the needs of the business

Physical Requirements

• Must be able to lift 40 pounds frequently to load and unload freight and customer orders
• Ability to stand for an extended period of time
• Move and handle boxes of merchandise and fixtures throughout the store, which entails lifting and perform all functions as set forth