Director of Operations

POSITION DESCRIPTION:

Chick-fil-A Reynoldsburg is seeking a Director of Operations to lead all operational facets of the

restaurant. The Director of Operations will be one of the most centered roles in the restaurant, and

this person will have high level responsibilities such as business planning, growth strategies, and

directly coaching other leaders. This is an excellent opportunity for an individual who is eager to

make an impact and is driven to exceed expectations. This leader will have the ability to influence

the restaurant through development of team members/shift leaders, implementation of business

processes and systems, and execution of business acumen and strategy. This individual will also

have the opportunity to make a lasting impact on guests and the community. We are looking for a

self-directed leader with a growth mindset and hunger to take ownership of high-level

responsibilities and create a strong vision for Chick-fil-A Reynoldsburg. First, this leader will learn all

aspects of Chick-fil-A, so he/she can understand each facet of the business and begin to think

strategically for the business. This leader must have high emotional intelligence, the ability to build

strong relationships, grit, energy, attention to detail, and a strong passion to see the business

succeed. Not only will this leader be joining one of the fastest growing brands in the nation, but

he/she will have the opportunity to create and implement strategy for a multi-million-dollar

business!

POSITION KEY RESPONSIBILITIES

 The initial 3-6-months will be all hands-on deck as the restaurant opens (90% operations) -

assisting in all aspects of the business and then will begin to settle down into a rhythm

 10% of Time Spent in:

 Leadership Meetings

 Thinking strategically for the business: Checking daily business metrics - is the restaurant on

track with projections - making needed adjustments (order accuracy, speed of service,

recruiting/retention, food safety, etc)

 Problem solving, developing new systems

 Leadership development of self and staff

 90% of time spent working in the restaurant in a leadership position, coaching and

developing team members and other leaders providing consistent and formal accountability

and feedback •Oversee restaurant operations and business strategy

 Execute and maintain a clean and organized restaurant to promote food safety and

minimize waste

 Own food cost results, labor percentage, productivity, and all customer experiences

 Communicate consistently, clearly, and kindly

 Solve problems in the restaurant (staff, equipment breakdowns, etc.)

 Assess systems and implement new ideas for improvement

 Execute LEAN in all areas

 Uphold the Chick-fil-A standards and policies - oversee culture in the restaurant

COMPETENCIES/SKILLS/EDUCATION/EXPERIENCE NEEDED

 Bachelor’s degree in business preferred

 Proven track record of Operational Execution - overseeing multiple teams, hitting metrics

 Restaurant experience preferred

 Experience developing leaders

 1-4+ years of working/leadership experience (business, athletics, clubs, ministry, etc.)

 Strong time management

 Detailed-oriented

 Ambitious

 Career-oriented

 Organized

 High-energy

 Ability to work in confined spaces

 Desire to care for others. Strong relationship builder

 Systems thinker and problem solver

 Results oriented and able to work in a very fast-paced, high-stress environment

 Professional in appearance, communication, and actions

 Passion for people and providing world class service

 Servant-hearted, respectful, honest, trustworthy, team mentality

 Ability to motivate others and create structure

 Willingness and humility to serve others first

 Strong Communicator (ability to motivate and lead team members)

DAY IN THE LIFE/SCHEDULE

 Monday- Saturday | 45-50 hours/week initially | Sunday and one additional day off each

week

 During the first 30-60 days, this leader will be rotating through all facets of the business to

learn alongside, serve and interact with team members. Expect to rotate between opening

and closing shifts to meet all team members.

 Overview: Spend each day thinking for and leading a fast-paced, ever-changing, multi-

million-dollar business. You will push team members to be their best while delivering

excellent customer service. You will wear multiple hats and have your hand in innovation

and strategy, vision, customer service, and goal setting to ensure core restaurant operations

are meeting/ exceeding Chick-fil-A’s high standards.

COMPENSATION/BENEFITS/VACATION

 Bonus: based off success of the business

 Paid Time Off (PTO): 0-3 years - 1 hour for every 35 hours worked (80 hours max). 3-5 years

- 1 hour for every 20 hours worked (120 hours max). 5-10 years - 1 hour for every 15 hours

worked (max 160 hours). Up to 40 hours of unused PTO can carry over.

 Health, Vision, Dental Benefits: $650 toward a Chick-fil-A plan

 Food Privileges: Free employee meals while working.

401K Benefits: Match 3.5%. 1-year waiting period.

Work schedule

• Weekend availability
• Day shift
• Night shift
• Overtime

Supplemental pay

• Bonus pay

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• 401(k) matching
• Paid training