ShareApply

Front of House Shift Lead

Full-time
Rate of payUp to $25 per hour

The Shift Lead at Chick-fil-A Gateway Center assumes a leadership role and responsibility for the restaurant's operations. The Shift Lead serves as an example for other Team Members, exemplifying the Core Values and 2nd Mile Service. Shift Leads step into a leadership role by handling guest complaints delicately, alleviating pressure from the person in charge and management, serving as a resource and guide for Team Members, and leading the floor area for which they are responsible. Shift Leads will complete training provided via Pathway and/or Senior Management.  This will also provide the foundation for growth potential and ensure all guests receive signature Chick-fil-A service and food. We are passionate about our core values:


Community - We foster inclusivity and create a welcoming space for all


Hospitality - We are committed to going above and beyond for our guests to create exceptional experiences. 2nd mile service mentality


Excellence - We strive for continuous improvement and uphold the highest standards in all aspects of the business.


Enjoyable Food - We deliver consistently high-quality food to our guests.


Respect - Treat team members, guests, and all that come in contact with our restaurant with fairness, kindness, and dignity in every interaction.


Shift Lead Core Responsibilities:


Leading Daily Operations

  • Oversee and ensure smooth operations and guest experience during assigned shifts
  • Monitor workflows in the kitchen and front counter
  • Troubleshoot any operational or customer service challenges
  • Manages team members' shifts, breaks, and rotations
  • Hands-On Management: Actively participate in all aspects of operations, including food prep, order fulfillment, and customer interactions, to set the standard for excellence.

Team Leadership

  • Deploy team members efficiently based on business needs.
  • Train and coach team members to uphold Chick-fil-A standards.
  • Motivate team members and foster a positive work environment.
  • Go-to person for the person in charge, able to independently monitor operations and Team Members 

Customer Service

  • Ensure guests receive exceptional service and hospitality.
  • Handle customer complaints and escalate issues when necessary.
  • Ensure accuracy and speed of service meet company standards.

Operational Tasks

  • Open and close the restaurant according to procedures.
  • Manage cash drawers and handle daily cash reconciliation.
  • Assist with inventory checks and communicate stock needs.
  • Complete the required number of eRQAs or QIV Focus Area checks during the shift

Safety and Compliance

  • Enforce food safety regulations and maintain cleanliness.
  • Ensure all team members follow Chick-fil-A policies and procedures.

Reporting

  • Document shift details, including performance, challenges, and goals.
  • Provide feedback to management for continuous improvement
  • Ensures team members are correctly clocking in and out of shifts within compliance standards

Qualifications and Requirements:

  • At least 21 years of age
  • At least 2 years of managing employees

Independent franchised business owners operate most Chick-fil-A® Restaurants,

make all their own employment decisions, and are responsible for their 

content and policies.


Chick-fil-A - Gateway Center In-Line

459 Gateway Dr, NY, 11239
Apply

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.