The Shift Lead at Chick-fil-A Gateway Center assumes a leadership role and responsibility for the restaurant's operations. Shift Leads step into a leadership role by handling guest complaints delicately, alleviating pressure from the person in charge and management, serving as a resource and guide for Team Members, and leading the floor area for which they are responsible. Shift Leads will complete training provided via Pathway and/or Senior Management. This will also provide the foundation for growth potential and ensure all guests receive signature Chick-fil-A service and food. We are passionate about our core values:
Shift Lead Core Responsibilities:
Leading Daily Operations
- Oversee and ensure smooth operations and guest experience during assigned shifts
- Monitor workflows in the front counter
- Troubleshoot any operational or customer service challenges
- Manages team members' shifts, breaks, and rotations
- Hands-On Management: Actively participate in all aspects of operations, including food prep, order fulfillment, and customer interactions, to set the standard for excellence.
Team Leadership
- Deploy team members efficiently based on business needs.
- Train and coach team members to uphold Chick-fil-A standards.
Customer Service
- Ensure guests receive exceptional service and hospitality.
- Handle customer complaints and escalate issues when necessary.
- Ensure accuracy and speed of service meet company standards.
Operational Tasks
- Open and close the restaurant according to procedures.
- Manage cash drawers and handle daily cash reconciliation.
Qualifications and Requirements:
- At least 21 years of age
- At least 2 years of managing 5+ employees
Independent franchised business owners operate most Chick-fil-A® Restaurants,
make all their own employment decisions, and are responsible for their
content and policies.
