Operations Manager
Job Summary
The Operations Manager oversees the restaurant's day-to-day operations with a top priority of delivering fresh, fast, and safe food to exceed Guests' expectations. This leader acts as a champion of Chick-fil-A culture, driving both growth and operational excellence within the restaurant.
Key Responsibilities:
Operational Leadership
- Hands-on Support: Work alongside Team Members in all kitchen areas to ensure speed, accuracy, and consistent food quality.
- Performance Metrics: Meet or exceed goals for service speed, order accuracy, and guest satisfaction using Chick-fil-A’s "Winning Hearts Every Day" strategies.
- Communication: Maintain constant communication with other restaurant leaders to align on goals and support collective success.
- Administrative Oversight: Execute proper security, cash handling, and control procedures; perform other duties as assigned.
Food Safety & Quality
- Accountability: Act as the primary point of contact for food safety, quality, and cleanliness standards.
- Compliance: Review key metrics and adhere to strict checklists, procedures, and standard tools to drive continuous improvement.
Team Development & Culture
- Coaching: Provide constructive, positive feedback to Team Members that aligns with restaurant objectives.
- Talent Growth: Build a high-performance team by assisting with new hire training and developing current staff through active leadership.
- Management: Address behavioral or performance issues directly and resolve guest concerns with professionalism.
- Brand Standards: Lead by example by adhering to Chick-fil-A rules and dress codes at all times.
Core Competencies
- Strong character and initiative.
- A passion for service and people-focused leadership.
- Commitment to maintaining high standards of food safety and quality.
- Ability to thrive in a fast-paced environment with a sense of urgency.
- Lead a team of 10+ over 5 year period
Work schedule
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Paid training
- Other