NorthPointe

Hospitality -  Bell Attendant

As Bell Attendant you’ll be

primarily responsible for welcoming all guests to the hotel as well as bidding

them farewell. You will make the guest feel comfortable through your attentive,

courteous, and friendly manner as you assist them to and from their

accommodations, orient them with the features of the guest room and property,

as well as assist them in any way necessary.

Duties & Responsibilities

·         Greet all

guests at the entrance or the lobby in a warm and professional manner, make

them feel welcome and anticipate their needs before they arise.

·         Ensure

front office staff provides guests with prompt service, professional attention,

and personal recognition.

·         Recognize

all returning and VIP guests and welcome them back.

·         Communicate

consistently with the Front Desk and appropriate departments to gain all

pertinent information requirements and special needs for arriving VIP’s, large

groups, and other key guests.

·         Assist with

Valet parking during the arrival and departure of the guest. Communicate

parking procedures to guests and visitors.

·         Assist

Guests and Visitors in and out of vehicles, including assisting guests with

loading or unloading luggage and any special needs.

·         Escort all

guests checking in to their accommodations following hotel procedure.

·         Provide

guests with information to enhance their experience. Inform them about all

hotel and guest room features and hotel facilities.

·         Provide

information on area attractions, restaurants, and activities. Help with

recommendations and help make arrangements when possible.  

·        Inform

guests about all hotel and guest room features and hotel facilities.

·         Assist

guests with their luggage or packages and acknowledge them by name.

·         Fulfill

Guest Requests and make deliveries to guest rooms in a prompt and courteous

manner. Deliver messages and run errands as requested.

·         Store and

retrieve luggage and other objects for guests

·         Support the

Front Desk when needed.

·         Maintain

Cleanliness of the Front Entrance and Lobby.

Physical and

Mental Requirements:

·         Must be

able to stand or walk for an extended period of time or for an entire work

shift.

·         Must be

able to move lift, carry, push, pull, and place objects weighing less than or

equal to 80 pounds.

·         Must be

able to reach overhead ad below the knees, including bending, twisting,

pulling, and stooping.

·         Must

maintain composure under pressure. Ability to work in a team oriented,

fast paced, guest focused environment.

·         Ability to

convey information and ideas clearly.

Benefits:

NorthPointe

Hospitality offers a full package of benefits including

401k with a fully vested employer match, Health, Vision, Dental and PTO. 

NorthPointe Hospitality

also offers a Daily Pay Option. Employees will be able to make secure, instant

transfers of earned wages for a fee, before payday, whenever and wherever they

need to