NorthPointe Hospitality – one of the Top 100 Management Companies in the Nation is recruiting an Assistant General Manager. The Assistant General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager.
The Assistant General Manager will help direct and coordinate hotel and restaurant operations to obtain optimum efficiency and economy of operations. The Assistant General Manager must focus on extraordinary guest services, be committed to profitability, and be dedicated to the long-term growth and development of all associates.
ASST GENERAL MANAGER DUTIES AND RESPONSIBILITIES:
• Assist the General Manager in their day to day operations.
• Assigns duties to DH’s (Department Heads) and observes performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and.DH’s
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
• Monitors the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
• Facilitates accounting records including daily revenue, accounts payable, and payroll processing.
• Receives and resolved or assists the General Manager in resolving guest complaints and service recovery process on a daily basis.
• Selects or assist in the selection of hotel staff and completes all new hire paper works.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, direct billing etc.
• Assisting General Manager during Morning meetings or conducts the morning DH meetings in the absence of General Manager.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards.
• Ensures the objectives and goals of brand and property owners work together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
• Performs daily, weekly and monthly property inspections.
• Ensures property, grounds, physical plant and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
• Cover shifts in all departments as scheduled by the General Manager.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
• Audits par stocks in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs spontaneous audits regarding rooms inspections, commercial areas, restaurant, etc, and entire physical plant.
• Provide effective leadership to hotel team members.
• Ensure hotel staff is compliant with NorthPointe’s handbook related to grooming standards, uniforms, name tags, etc.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Assist the GM in in all aspects of business planning.
• Must be available 24/7 to respond to any guest or employee emergencies.
• Corporate client handling and take part in new client acquisition along with the sales team whenever required.
• Assist with all sales and marketing as needed.
• Respond to audits to ensure continual compliance and improvements are achieved.
• All Other duties as assigned by the General Manager or Management.
PREREQUISITES:
- Strong management skills, ability to appropriately assign or delegate work and authority to others in the accomplishment of goals. And provide coaching, advice and assistance as required.
- Available to work when needed, including weekends, holidays, and nights.
EDUCATION:
- A university degree or diploma in hotel management or a related field preferred. Managing or re-positioning a hotel with clear track record of performance, achievements and tenure. Experience in financial accounting, personnel supervision and problem resolutions is essential. Excellent computer and both spoken and written communication skills required.
EXPERIENCE:
- At least 5 to 10 years’ experience in the hospitality industry, with upper/upper hotel management and leadership experience. At least 3 to 4 years of experience as a Head of the department, Asst. General Manager or Executive Assistant Manager
BENEFITS:
- NorthPointe offers an extremely competitive compensation package which includes a competitive salary for asset class and location, bonus, 401-k with 4% match, PTO, continuing education, insurance and upward mobility.
For more information about NorthPointe's leadership, hotels and restaurants, you can visit www.northph.com
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- Paid time off
- 401(k)
- 401(k) matching
- Other