Front of House Hospitality Professional
Thank you for your interest in Chick-fil-A Hwy 287 & Arapahoe Rd! We opened our doors on May 29, 2025, and are excited to be part of the Erie community. We look forward to learning more about you and the opportunity to welcome you to our team!
Job Description
At Chick-fil-A, being a Front of House Hospitality Professional is more than just a job; it's an opportunity to make a positive impact on others every day.
As a Hospitality Professional, you will play an important role in creating a welcoming environment and providing exceptional service to every guest. From greeting guests with a smile to ensuring orders are accurate and delivered with care, you will help create the Chick-fil-A experience our guests know and love.
In addition to working directly for an independent Owner/Operator, our Hospitality Professionals gain valuable experience in teamwork, communication, leadership, and guest service that extends far beyond the restaurant.
Pay Rate
- $15.16-$18/hr
Position Type
- Full-time and Part-time
Our Benefits Include
- A fun, positive, and supportive work environment
- Flexible scheduling and Sundays off
- Complimentary meals during shifts
- Opportunities for growth and advancement
- Hands-on training and development from experienced Restaurant Leaders
- Scholarship opportunities
- Competitive pay
- Opportunities to positively influence guests and fellow Team Members
Front of House Hospitality Professional Responsibilities
- Greet every guest with a warm, welcoming attitude and genuine hospitality
- Provide exceptional guest service by demonstrating Chick-fil-A's Core 4 and Second Mile Service
- Take guest orders accurately and efficiently at the front counter, drive-thru, and other service areas
- Prepare and serve beverages, desserts, and other menu items according to Chick-fil-A standards
- Assemble, verify, and deliver guest orders with accuracy, speed, and care
- Assist guests with questions, menu recommendations, and special requests
- Maintain a clean, organized, and welcoming dining room, front counter, and drive-thru area
- Restock supplies and maintain cleanliness throughout the restaurant
- Work collaboratively with fellow Team Members to ensure smooth and efficient operations
- Handle guest concerns professionally and seek Leadership assistance when needed
- Stay knowledgeable about menu items, promotions, and new products
- Complete assigned opening, closing, and daily operational tasks
- Follow all food safety, cleanliness, and Chick-fil-A operational standards
- Complete required training and actively participate in ongoing development
- Follow Chick-fil-A appearance standards, uniform guidelines, and restaurant policies
- Other duties as assigned
Qualifications and Requirements
- Consistent, dependable, and reliable
- Friendly, positive attitude with a passion for hospitality
- Enjoys serving others and creating meaningful guest experiences
- Strong communication and interpersonal skills
- Ability to work well independently and as part of a team
- Detail-oriented with a focus on accuracy and quality
- Able to multitask and work efficiently in a fast-paced environment
- Willingness to learn, grow, and receive feedback
- Ability to remain calm and professional during busy periods
- Flexible availability, including mornings, evenings, and Saturdays
- Ability to stand and walk for extended periods
- Ability to lift and carry items as required for restaurant operations
- No previous restaurant experience required; we provide training!
Most Chick-fil-A® restaurants are operated by independent franchised business owners who make their own employment decisions and are responsible for their own content and policies.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Day shift
- Night shift
Benefits
- Flexible schedule
- Paid time off
- Dental insurance
- Vision insurance
- 401(k)
- Employee discount
- Referral program
- Paid training