Job Description:
Better Than Home is a group of premium pet resorts prioritizing pet care excellence, striving to elevate the standard of care for pets and devoted pet parents! We are seeking a Reservation Specialist to join our growing team. You will be the first point of contact for current and prospective clients, handling phone calls, emails, and online inquiries to schedule and manage daycare, boarding, grooming, and training reservations. Your communication and customer service skills will ensure a smooth, welcoming experience for pet parents while supporting the operations of our facilities.
Key Responsibilities:
- Answer incoming calls, emails, and messages promptly and professionally for multiple locations
- Schedule and confirm appointments for daycare, boarding, grooming, and training services for multiple locations
- Provide accurate information about services, pricing, availability, and policies
- Maintain detailed and up to date records in the booking system
- Follow up on vaccination records, payment info, and required forms
- Handle customer concerns or complaints with patience and empathy
- Coordinate with on-site staff to ensure seamless service and scheduling
- Upsell additional services when appropriate (e.g. grooming, special treats, training sessions)
Reservation Specialist Job Offer Includes:
- Pay starting at $13+ based on experience
- Full-time benefits, including health, dental, vision, and supplemental plans
- Paid Time Off
- 401(k) retirement plan & company match for employees 18+ after 90 days
Qualifications:
- Flexible availability to work 40 hours Monday-Sunday 7am-7pm CST
- Prior experience in a call center, receptionist, or customer service role required
- Customer-first attitude with excellent communication skills
- Confidence in discussing pet boarding and daycare requirements, managing vaccination records, and upselling services
- Genuine love for animals and understanding of pet care services
- Flexibility to adapt to changing client needs and scheduling priorities
- Fluent computer and typing skills (company will provide necessary technology)
- Ability to work at a desk and talk on the phone 8 hours per day
- Adaptable and responsive to growth and change in an expanding industry
- Ability to speak Spanish preferred, but not required
