Model the 105 & Lonestar Pkwy Vision and Values with guests and team members.
• Lead, train, and support the 3 focus areas of the “winning hearts everyday strategy”: Great Food, Fast &
Accurate Service and Genuine Hospitality.
• Lead, train, and support the four components of the hospitality model: Honor, Dignity, & Respect for all, 1st
Mile: Core 4, 2nd Mile: Create a Moment, and Recovery utilizing the HEARD model.
• Create weekly, monthly, and annual sales goals for inside sales, curbside, and 3rd party sales.
• Create weekly, monthly, and annual transaction goals for the front counter team.
• Track performance of sales, front counter transactions, speed of service, and check average daily, monthly,
annually.
• Develop systems to support a hospitality first culture in which moments are created with the guests.
• Recruit, select, and develop top Team Leaders and Shift Leaders for the guest experience team.
• Identify and build a leadership bench to accommodate sales growth and expansion.
• Track position-based training for guest experience team members while utilizing pathways to advance
training depth.
• Ensure front of house, dining room, and restrooms are cleaned and organized daily.
• Lead and support completion of front of house and dining room cleaning checklists.
• Hold team members’ accountable to guest experience uniform guidelines.
• Ensure the parking lot and landscaped areas are clean and free of debris daily.
• Model and create a friendly competition with suggestive selling strategies.
• Support drive thru operations in absence of Director of Drive Thru.
• Process CARES guest recovery Spotlight while following-up on all CARES with guests
• Manage relationships and follow up with all 3rd Party vendors including Grub Hub, Door Dash, Uber Eats,
and Postmates.
• Lead special projects and/or captainships assigned by the Owner/Operator.
Work schedule
- 8 hour shift
- 10 hour shift
- 12 hour shift
- Weekend availability
- On call
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Employee discount