Duties & Responsibilities:
- Ensure delivery of excellent customer service through timely and accurate processing of payments and communication with other departments to resolve inquiries.
- Focus on outbound calls to collect past due invoices, send invoice/statements, and understand appropriate government regulations regarding payment information.
- Support other teams in a variety of administrative tasks.
- Provide and assist customers with general information.
- Follow up with customers regarding open invoices, past due invoices, payments, and credits.
- Keep assigned accounts reconciled and current.
- Work with Fulfillment department to complete invoicing process.
- Any other responsibilities assigned by management including assisting in financial audits.
Expectations & Evaluation:
- Follow policies and procedures and support's organization's goals and values. Contribute to building a positive team spirit and put success of team above own interests.
- Complete administrative tasks correctly and on time while balancing team and individual responsibilities.
- Look for ways to improve and promote quality. Demonstrates accuracy and thoroughness while meeting productivity standards and completing work in a timely manner.
- Follow instructions, respond to management direction, and complete tasks on time or notify appropriate person with alternate plan.
- Meets challenges with resourcefulness and displays original thinking and creativity and generates suggestions for improving work.
Qualification:
- High school diploma or equivalent; Associate's degree or coursework in accounting preferred.
- Proven experience working in accounts receivable or related financial role.
- Proficiency in Microsoft Office Suite, particularly Excel, and experience with accounting software (e.g., QuickBooks, SAP, Oracle, or Acumatica).
- Experience with payment gateways (SPS, Billgo, etc.)
- Strong analytical and problem-solving skills to reconcile accounts and resolve issues.
- Excellent communication and interpersonal skills for interacting with customers and internal stakeholders.
- Ability to prioritize tasks, manage multiple deadlines, and work independently with minimal supervision.
Work schedule
- Monday to Friday
- 8 hour shift
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) matching
- Referral program
- Employee discount