MARKETING/CATERING AND COMMUNITY CARE DIRECTOR:

Please note: Schedule can vary week to week depending on events. Must be open to work Saturdays.

Marketing Responsibilities: 

• Creating a strategic marketing plan (annual, quarterly, monthly) 
• Develop SMART marketing goals, deadlines, action steps, long-term and short-term objectives. 
• Deliver core marketing messages, engage with target audiences, and report metrics. 
• Create and manage a marketing calendar that envisions a strategic direction for upcoming marketing events. 
• Spark and innovate actionable techniques to increase transactions
• Suggestive upselling, cross-selling, and packaging products.
• Encourage App usage. 
• Social Media Management 
• Analyzing social media audiences, creating and distributing content, collaborating with the team, monitoring online activity, managing the online community, and measuring and reporting on social media performance.
• Grow Catering Sales
• Work with the Catering Director to reach a larger audience through social media, B2B marketing and in-store marketing. 
• Event Management
•  Facilitate and participate with in-store events. 
• Attend and coordinate marketing offsite initiatives  
• Community engagement  
• Partner with the Community Care Director to maintain and grow the brand image through social media, DOC distribution and other marketing strategies. 
• Marketing budget 
• Develop and maintain a marketing budget that effectively grows transactions. 

Community Care Responsibilities:

• Developing and implement initiatives to support individuals and organizations within our community.
• Identify non profit organizations in need and how we can support them.
• Work with local schools and organizations and make an
• Build a culture of care and volunteerism
• Identify and support ways to care for the community
• Support all community caring initiatives

Catering Responsibilities:

• Lead Chick-fil-A Framingham catering growth through business-to-business engagement and community relations
• Develop and foster catering relationships with local businesses and local schools
• Execute day-to-day activities such as:
• Plan for, organize, and finalize the Delivery and Pick-up orders
• Conduct confirmation calls for every order
• Conduct call-backs with customers who haven’t ordered with us in a while to see if we can serve them again
• Come in early as needed to support the execution of large orders, ensuring all orders are complete and on time
• Safely driving the Catering Van
• Manage the day-to-day activities and take leadership in handling customer relationships and customer account management
• Strategize and create new ways to attract Catering customers (e.g., offer samples, create in-store catering events) 
• Ensure a seamless service throughout the catering experience (online, phone, fulfillment, follow up)
• Reach out to customers who have large annual orders, ahead of time

Qualifications 

• Positive Self-Starter: You have an upbeat, persistent style with the ability to cold call or visit local business' without fear of rejection, manage your time well, and can present your ideas in a clear and concise manner.
• Bachelor’s Degree required.
• 1+ years Marketing experience.
• Restaurant experience is a plus.
• Passion for caring for the community