Front Office Manager
Job Summary:
We are looking for an experienced Front Office Manager to oversee the daily operations of our hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business.
It is important for the Front Office Manager to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors.
The Front Office Manager must be able to guide the employees to work as a well-functioning team. Therefore, the ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation.
The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.
Responsibilities:
As Front Office Manager, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Supervise work at all levels (desk agents, kitchen staff, room attendants, office employees etc.) and set clear objectives
• Plan activities and allocate responsibilities to achieve the most efficient operating model
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services
• Help the Director of Sales with LNR’s, Contracts, Rooming Lists, and other Sales Responsibilities.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards
What are we looking for?
A Front Office Manager serving La Quinta by Wyndham Loveland is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
• Excellent communication skills
• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organizational and administration skills
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in a hotels
• Relevant degree, in a sales or business discipline, from an academic institution
• Proven experience as FOM or relevant role
• Fluency in English; knowledge of other languages is a plus
• Understanding of all hotel management best practices and relevant laws and guidelines
• Working knowledge of MS Office; knowledge of hotel management software (PMS) is an advantage
• Excellent customer service skills as well as a business mindset
• Demonstrable aptitude in decision-making and problem-solving
• Reliable with an ability to multi-task and work well under pressure
• Outstanding leadership skills and a great attention to detail
What will it be like to work for La Quinta by Wyndham Loveland?
Your benefits will include a competitive starting wage and, after six months, vacation time. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Wyndham Worldwide and its partners. After 90 days you may enroll in our Health & Welfare benefit plans, depending on eligibility. reviewing with you the specific benefits you would receive as a Team Member.