Black Bear Talent is hiring an Assistant Housekeeping Manager to support daily housekeeping operations and help maintain a clean, welcoming, and well-prepared property. This role requires previous housekeeping lead experience in a hotel or resort environment and a hands-on approach to supervising employees and maintaining quality standards.
Key Responsibilities
- Assist the Housekeeping Manager with daily operations, work assignments, and staff coverage.
- Oversee housekeeping operations in the manager’s absence.
- Lead and support housekeeping employees to ensure guest rooms, public areas, and assigned spaces meet cleanliness and presentation standards.
- Inspect completed rooms and assigned areas, address deficiencies, and follow up on needed corrections.
- Train employees on cleaning procedures, safe chemical use, equipment operation, and property standards.
- Coordinate with the front desk and maintenance teams regarding room readiness, guest requests, and repair needs.
- Monitor cleaning supplies, linens, and equipment, and communicate replenishment needs.
- Respond promptly and professionally to housekeeping concerns and guest requests.
- Assist with scheduling, attendance tracking, and employee performance feedback.
- Perform housekeeping duties to support the team during busy periods or staffing shortages.
- Follow safety procedures and report hazards, damaged equipment, or maintenance issues.
- Perform other duties as assigned.
Required Qualifications
- Previous experience as a housekeeping lead or supervisor.
- Prior housekeeping experience in a hotel and/or resort environment.
- Must be available to work weekends and rotating holidays.
- Strong knowledge of guest room cleaning, public area upkeep, and housekeeping inspection standards.
- Ability to assign work, train employees, and provide clear direction.
- Strong attention to detail, organization, and time management.
- Professional communication and guest service skills.
- Ability to work alongside the team and manage changing priorities.
- Ability to perform the physical duties of housekeeping, including standing, walking, bending, reaching, and pushing housekeeping carts.
- Must pass pre-employment background and drug screen.
Work schedule
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Overtime