At Chick-fil-A, our Front of House Director plays a key role in leading the guest experience and ensuring operational excellence. They are responsible for overseeing hospitality, speed of service, order accuracy, cleanliness, training, systems, and front-of-house leadership. They do this through developing leaders, improving processes, maintaining Chick-fil-A standards, and creating a strong front-of-house culture. This role is ideal for someone who is organized, relational, self-motivated, and passionate about leading people and creating a remarkable guest experience.
Schedule and Hours:
- Full-Time
- Monday and Wednesday through Saturday (Off Tuesday and Sunday)
Benefits Included
- Closed on Sundays
- 50% employee meal discount
- 401(k) eligibility for employees over 21 after 1 year
- Paid time off for full-time employees after 1 year
- Subsidized health, dental, and vision insurance for eligible employees
- Paid training
- Access $2,500 in college scholarships per year
- Professional and fun work environment
- Intentional growth and development to help you reach your professional goals
Responsibilities include:
- Lead and oversee daily front-of-house operations with excellence
- Ensure hospitality, speed of service, order accuracy, cleanliness, and guest satisfaction are
- consistently maintained
- Develop, coach, and support front-of-house leaders and team members
- Create and maintain systems for training, positioning, communication, and accountability
- Partner with restaurant leadership to achieve business goals and operational priorities
- Monitor front-of-house performance and look for opportunities to improve results
- Support front counter, drive-thru, dining room, mobile orders recovery, and overall experience
- Ensure Chick-fil-A standards, procedures, and service expectations are followed
- Lead through busy meal periods with urgency, clarity, and composure
- Build a strong front-of-house culture focused on hospitality, excellence, teamwork, and growth
- Uphold Chick-fil-A’s culture, values, standards, policies, and dress code
- Support restaurant operations and other duties as assigned
Qualifications:
Shows Up — Reliable, consistent, professional, and ready to lead the guest experience with excellence.
Hustles — Works with urgency, leads through pressure, helps serve guests quickly and accurately.
Takes Ownership — Takes responsibility for performance: experience, cleanliness, accuracy, development.
Pursues Progress — Improves systems, training, hospitality, speed, accuracy, and operations.
Has Self Discipline — Maintains standards, follows through, manages time, and stays composed.
Lovingly Serves — Positive attitude and cares about guests, supporting the team, and developing leaders.
Work schedule
- Weekend availability
- 8 hour shift
- Holidays
- Day shift
- Night shift
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) matching
- Employee discount
- Paid training
- Mileage reimbursement