Are you a leader who grows other leaders?
If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming the new Shift Leader for a Rocky Rococo, A&W, Cousins franchisee is a great career choice.
Our team is committed to making our guests' day by serving them with a great product, a smile, and heck, maybe even a joke or two. Everyone on our team, from our franchisee to our managers to our crew members, works together and takes pride in doing a good job. So, if you are ready to roll up your sleeves and work with a winning team, then join our dynamic franchise! A shift Leader is responsible for providing strong, positive leadership to their team to deliver great and friendly guest experiences and operational excellence and for helping to build profitable top-line sales. In addition, they are responsible for the overall operation of the restaurant according to Rocky Rococo, A&W, Cousins standards, franchisee standards, and in compliance with all applicable laws.
Responsibilities Include:
- Team Environment: Promote a team environment by fostering respect, coaching, and feedback, recognizing achievements, resolving employee concerns, and communicating effectively.
- Continuously learn while passing on knowledge and skills to help others develop and grow.
- Hold themselves and the team accountable for responsibilities and results.
- Operations Excellence for Guest Satisfaction: Hold guests as the highest priority and role model for exceptional guest service.
- Lead by example and promote an environment where there is a sense of urgency to satisfy guests.
- Ensure Brand standards and systems are executed.
- Engage and empower the team to develop solutions that drive business results.
- Complete all required training, including ServSafe certification.
- Profitability: Drive sales through effective execution of restaurant standards and marketing initiatives.
- Ensure the safety and security of the team and guests through a focus on preventative maintenance and cleanliness.
- Comply with all restaurant, Brand, and franchisee policies.
Qualifications & Skills:
- Able to clearly express oneself verbally and in writing (English)
- At least 18 years of age
- High school diploma (or equivalent)
Required Competencies:
- Guest Focus anticipates and understands guests' needs and exceeds their expectations.
- Passion for Results - set compelling targets, and deliver on commitments.
- Problem Solving and Decision Making - make good decisions based on analysis, experience, and judgment.
- Building Effective Teams - gets the right people in the right places, enabling them to make decisions and celebrate success as a team.
- Conflict Management - uses interpersonal skills to confront tough issues and resolve disagreements constructively.
- Developing Direct Reports and Others - provide honest feedback to team members, actively coaching and supporting them to achieve personal and professional goals.
Brand: Rocky Rococo, A&W, Cousins
Work schedule
- 8 hour shift
- Weekend availability
- Holidays
- Night shift
Supplemental pay
- Tips
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training