Position Overview
At Tommy’s Express Car Wash, people are the heartbeat of our business, and our mission is to enrich lives, add value, and serve the communities we call home. As the Site Leader, you will play a pivotal role in daily operations, uphold our company's esteemed standards, and ensure every guest leaves with a smile. This dynamic role is ideal for those who can skillfully manage diverse responsibilities, from overseeing personnel to optimizing financial performance, all while aligning with Tommy’s strategic annual objectives. We hire for hospitality and train for skill. You’ll get hands-on training and a team that lives our WE OWN IT values and invests in your growth.
What We Offer
- Health, Dental, Vision insurance
- Life and Disability insurance
- 401(k) with company match
- Paid time off
- Free car wash membership
- Training, learning, and development opportunities
- Opportunities for internal growth and advancement
- Fun, energetic, family-oriented work culture
- Nationwide brand presence
Position Responsibilities
- Spearhead daily site operations, ensuring meticulous attention to service, operational efficiency, and site appearance.
- Propel sales growth and profitability by crafting strategic initiatives that optimize operations and remove obstacles.
- Cultivate a team of up to 20 professionals, providing rich onboarding experiences, continuous performance feedback, and abundant development opportunities.
- Embrace and champion change, displaying agile leadership to navigate through diverse operational demands.
- Prudently manage site finances, engaging in thorough analysis and informed decision-making to achieve business objectives outlined in the P&L.
- Recruit, mentor, and manage a high-performance team that reflects Tommy’s commitment to service excellence within an engaging work culture.
- Uphold rigorous safety standards, conducting regular site inspections and maintaining optimal functionality and aesthetic appeal through diligent equipment upkeep.
- Address customer concerns with empathy and professionalism, consistently prioritizing unparalleled service quality.
- Fulfill the "Manager on Duty" role when required, providing immediate solutions to operational and personnel challenges.
Qualifications & Candidate Attributes
- 2-4 years of managerial expertise, ideally within a customer-centric environment.
- Minimum of a high school diploma or GED; additional education will be considered an asset.
- Exceptional communication skills, both oral and written.
- Demonstrated ability in problem-solving, multitasking, and elevating team performance.
- Technological adeptness, including familiarity with POS systems and common software applications.
- Proven background in nurturing talent, financial acumen, and achieving operational excellence.
- Unquestionable integrity, reliability, and the ability to manage sensitive HR-related matters discretely and effectively.
Position Type & Expected Hours
- This role typically works 50+ hours per week
- Flexible to work a variable full-time schedule, encompassing days, evenings, and weekends.
Work Environment
This position operates in a professional retail car wash environment. Team members may work both indoors and outdoors and are exposed to noise, water, weather conditions, and car wash equipment during operating hours (7:00am-9:00pm Monday through Sunday).
Physical Demands
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the team member must be able to:
- Able to work in a fast-paced environment
- Able to stand for up to 4 hours at a time
- Able to effectively communicate, detect, converse with, discern, convey, express oneself and exchange information
- Able to move equipment weighing up to 30-50 pounds.
- Able to work and commute in all weather conditions
- Able to walk, bend, twist, turn, stoop, climb steps, reach with hands, use hands to fingers.
Other Duties
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties, responsibilities, and activities may change at any time with or without notice.
Work schedule
- Weekend availability
- Monday to Friday
Supplemental pay
- Bonus pay
Benefits
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k)
- 401(k) matching
- Employee discount