FOLSOM DOG RESORT & TRAINING CENTER is the premier pet resort in the Folsom area.  We are looking for enthusiastic and dedicated people to join our outstanding team of pet care professionals.  The Customer Service Representative is the face of our resort, the first impression our clients have when they contact us, and the last impression our clients have when they pick up their pet at the end of their stay.  

The principal duties of the position are to handle check-in for arrival clients, handle check-out for departing clients, make follow-up reservations for existing clients, sell activity packages and daycare on reservations made, greet all guests, clients, and vendors, and handle any general inquiries about the resort.  Must be willing to pet every dog and make "aww" noises at all the cats. 

A Day In The Life:

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. And don't forget to pet the animals!

Responsibilities:

• Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
• Answer all incoming calls, respond to voicemails and emails. 
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage cash, check, and credit card transactions and reporting/reconciling
• Gets to know clients and their pet’s names on a regular basis
• Obtain all information related to a pet’s visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems. 
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. 

Qualifications:

• A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
• Demonstratable customer service skills.
• Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
• Must be able to multitask and be very detailed oriented. Must be able to start and stop work. 
• Good team work and willingness to assist other departments as necessary
• Cheerful, friendly, positive team-oriented attitude
• Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
• Reliable, punctual, and dependable
• Ability to work a flexible schedule, including holidays and weekends
• Physically able to handle dogs of all sizes and to lift up to 60 lbs. 

Benefits:

All employees can take advantage of free and discounted pet services as well as our 401(k) program with matching funds.  Folsom Dog Resort also offers an excellent benefits program for full-time employees including health and dental insurance, life insurance, and vision care.

Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.