Front of House PM Manager
Job Summary
As a Front of House PM Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, Drive-Thru, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service.
Position Type:
- Full-time and Part-time
Responsibilities
Operations:
- Oversee daily operations of the Front of House Department and lead the shifts with excellence during the afternoon and dinner day parts. Ensure consistent systems are in place to have a quick and efficient close while maintaining a remarkable experience for our guests up until closing.
- Hold the assistant manager team accountable for shifts they lead during the PM day parts.
- Ensure team policies and procedures are being maintained by all team members.
- Implement and maintain high standards of customer service to ensure a quick and positive dining experience.
- Ensure the Front of House Assistant Managers are serving guests with excellence and using the Winning Hearts Everyday strategy.
- Hold the team accountable for completion of their daily checklists.
- Own the numbers- Be constantly aware of current Customer Experience Report, productivity, daily checklists completion rate, and food cost gap- and make necessary actions to meet goals set by the director team.
- Communicate with PM Back of House manager regularly to provide remarkable experiences for our guests and team members
- Coordinate with AM Front of House manager daily to debrief on the shift and ensure smooth transition from AM to PM periods and vice versa
Leadership Oversight:
- Ensure a well-defined meeting cadence is in place for check-ins with the assistant manager team (meeting biweekly)
- Meet with the FOH Director weekly to ensure your goals align with the overall business plan and provide/receive feedback
- Collaborate with the FOH Director to set monthly manager meetings and lead the discussion
- Foster a positive and collaborative work environment, promoting teamwork, and a ‘serve others mindset’
- Oversee coaching and development for the Assistant Managers, ensure they are meeting assistant manager role expectations (i.e. daily checklists, Customer Experience Report, cleaning, etc.)
Financial Stewardship:
- Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team
- Align with labor wage goals and ensure necessary actions take place to meet and exceed these goals
- Collaborate with the Director team to ensure Customer Experience Report goals are met monthly and productivity goals are met daily
- Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals
Training and Development:
- Execute individualized development plans created for assistant manager team
- Collaborate with the People Department to ensure all team members are progressing through the roadmaps appropriately
- Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A® Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Work schedule
- 8 hour shift
- 10 hour shift
- Weekend availability
- Monday to Friday
- Holidays
- Day shift
- Night shift
- Overtime
Benefits
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
- Employee discount
- Paid training
- Mileage reimbursement