On-Call Cow Mascot
RER Enterprises- Chick-fil-A Mall at Wellington Green & Royal Palm Beach
Job Summary
As an On Call Mascot you represent our Chick-fil-A locations in the community by bringing energy, enthusiasm, and fun to events and promotional activities. This role is responsible for engaging with guests of all ages in a positive, upbeat manner to uphold Chick-fil-A values and elevate the guest experience. The On Call Mascot plays an important role in maintaining and strengthening community relationships while upholding brand standards and a level of professionalism.
Responsibilities
● Perform as the Chick-fil-A cow during scheduled events, community appearances, and in-restaurant promotions
● Entertain and engage with guests in a friendly and professional manner
● Partner with the Marketing Team to understand and meet brand growth goals for RER
● Follow event scripts or direction when required
● Uphold the Cow Character standards required by Chick-fil-A Inc.
● Maintain clear non-verbal communication with Handlers at all times to ensure safety and security of guests and team members
● Assist in setup and breakdown of events as needed
Success Metrics
We know that the On Call Mascot is successfully meeting and exceeding role expectations if:
● Standards of the brand for Cow Characters are being upheld
● Goals are being met for event turnout and sales
● CEM scores regarding guest satisfaction are above market during in-store events
Work schedule
- On call
Benefits
- Flexible schedule
- Employee discount
- Paid training
- Mileage reimbursement