Kitchen Director / BOH Director
Chick-fil-A Tom Austin Hwy – Springfield, TN
We are hiring an experienced Chick-fil-A Kitchen Director (BOH Director) to lead Back of House (BOH) operations, drive food safety, food quality, and speed of service, and build strong, repeatable operational systems.
This role is for a senior BOH leader with Chick-fil-A or QSR leadership experience who knows how to build teams, execute systems, and sustain high standards without constant oversight.
Kitchen Director / BOH Director Role Summary
The Kitchen Director / BOH Director is responsible for all BOH operations, including food production, food safety, quality control, speed, accuracy, cleanliness, and training systems. This role leads kitchen leadership, oversees daily execution, and ensures Chick-fil-A systems are consistently followed.
Reports to: Executive Director
Schedule: Full-time (40–50 hours per week, on-site)
Kitchen Director / BOH Director Responsibilities
- Lead and oversee BOH kitchen operations in a fast-paced QSR environment
- Execute Chick-fil-A food safety, food quality, and production systems
- Build and maintain LEAN, organized, and efficient kitchen systems
- Coach, train, and develop BOH managers, leaders, and team members
- Drive speed of service through prep accuracy, flow, and urgency
- Ensure consistent food quality, portion control, and order accuracy
- Enforce cleanliness, sanitation, and food safety standards
- Hold BOH leaders accountable to systems, procedures, and expectations
- Oversee preventative maintenance and equipment readiness
- Identify gaps, solve operational problems, and drive continuous improvement
What Success Looks Like in This BOH Director Role
- Food is consistently safe, fast, accurate, and on-brand
- BOH systems run the same regardless of who is working
- Shifts are organized, prepared, and calm during peak periods
- Leaders are developed, trusted, and accountable
- Standards are protected without constant intervention
Ideal Kitchen Director / BOH Director Candidate
- Prior Chick-fil-A leadership experience strongly preferred
- Experience as a Kitchen Director, BOH Director, Kitchen Manager, or Operations Manager
- Deep understanding of QSR kitchen systems and food safety
- Proven ability to build systems and lead leaders
- Direct communicator who coaches clearly and holds standards
- Calm, steady, and confident under pressure
Kitchen Director / BOH Director Requirements
- 2+ years restaurant or QSR leadership experience
- 1+ year BOH leadership experience
- High school diploma required (college degree preferred)
- Strong organizational, leadership, and time-management skills
- Excellent problem-solving and decision-making ability
- Teachable, humble, and growth-minded
- Passion for operational excellence and leadership development
Kitchen Director / BOH Director Benefits
- 100% employer-paid medical insurance (employee-only plan)
- 401(k) with up to 4% match
- Dental and vision insurance
- 2 weeks paid time off
- Free meal every shift
- Leadership & personal growth learning library
- $1,000 baby/adoption bonus
- Closed Sundays
Why Be a Kitchen Director at Chick-fil-A Tom Austin Hwy?
- Direct access to an involved Chick-fil-A Operator
- Clear expectations and strong leadership culture
- Emphasis on systems, stewardship, and accountability
- Long-term leadership growth opportunities
- Stable, values-driven, high-performance restaurant
Work schedule
- 8 hour shift
- Weekend availability
- Monday to Friday
- Day shift
- Night shift
Benefits
- Paid time off
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k)
- 401(k) matching
- Referral program
- Employee discount
- Paid training
- Other