Kitchen leader who seeks to maintain a culture of people, food safety, food quality & LEAN operations (Inventory & Maintenance, schedule) at high efficiency with consistency & discipline They are responsible for overseeing the daily operations of the restaurant, ensuring that guests have a positive dining experience, staff are motivated and well-trained, and the restaurant achieves its financial goals. This position involves managing staff, handling customer complaints, ensuring food quality, food safety and implementing operational procedures to increase efficiency.
Key Responsibilities:
- Operations Management:
- Oversee all aspects of restaurant operations; focusing on Back of House, including opening and closing procedures.
- Ensure compliance with health and safety regulations.
- Manage inventory levels, ordering supplies as needed, and minimizing waste.
- Coordinate and manage front and back of house operations to ensure smooth service.
- Implement and uphold restaurant policies and procedures.
- Manage repairs and maintenance activities
- Staff Management:
- Recruit, train, and supervise restaurant staff.
- Manage labor costs effectively.
- Conduct performance reviews and provide feedback to improve staff performance.
- Foster a positive work environment, ensuring high staff morale and engagement.
- Customer Service:
- Ensure a high level of customer satisfaction through excellent service.
- Handle customer complaints and resolve issues promptly.
- Engage with customers to obtain feedback and implement improvements.
- Financial Management:
- Manage the restaurant’s budget, ensuring profitability.
- Manage Food Cost and waste
- Analyze financial reports and develop strategies to increase revenue and reduce costs.
- Mange the repair and maintenance cost
- Implement cost control measures without compromising service quality.
- Marketing and Sales:
- Collaborate with the marketing team to develop and implement promotions and marketing initiatives.
- Drive sales through effective upselling and promotional strategies.
- Maintain a strong presence in the local community and build relationships with regular customers.
- Quality Control & Food Safety :
- Ensure food quality and presentation meet the restaurant’s standards.
- Work with the kitchen staff to ensure consistency in food preparation.
- Ensure Food safety & cleanliness is elite at all times
- Regularly review menu offerings and suggest updates based on customer preferences and trends.
Key Performance Indicators (KPIs):
- Labor Cost Management:
- Target: Maintain labor costs within defined % of total sales.
- Measurement: Weekly labor cost reports and payroll analysis.
- Inventory Management:
- Target: Keep food cost percentage within a specific percentage of total sales.
- Measurement: Monthly inventory reports and waste analysis.
- Operational Efficiency:
- Target: Ensure Timely completion of tasks consistency .
- Measurement: Daily service time reports and customer feedback.
- Health and Safety Compliance:
- Target: Maintain a Elite score on health and safety inspections.
- Measurement: Health inspection reports and internal audits.
- Profitability:
- Target: Achieve and maintain a net profit margin by controlling food cost gaps, labor & supplies
- Measurement: Monthly profit and loss statements.
Qualifications:
- Proven experience as a kitchen manager or similar role.
- Strong leadership and communication skills.
- In-depth knowledge of food and beverage operations.
- Financial acumen, including budgeting and cost control.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Customer-oriented with a passion for delivering excellent service.
- Self starter
- Process driven
- Ability to be cross trained in FOH and other areas of business
- Ability to stand for extended period of time
- Ability to lift upto 50 pounds
Work schedule
- Weekend availability
- On call
- Holidays
- Day shift
- Night shift
Supplemental pay
- Bonus pay
Benefits
- Referral program
- Paid training
- Employee discount
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance