Chick-fil-A Front of House Manager
JOIN OUR LEADERSHIP TEAM!
Are you a natural leader who enjoys developing people, creating exceptional guest experiences, and helping a team succeed?
Chick-fil-A Woodbrook is seeking a Restaurant Manager who is passionate about people, committed to operational excellence, and ready to lead by example. We are looking for a motivated, dependable leader who can coach team members, build strong relationships, and help create a positive environment where everyone can grow and succeed.
At Chick-fil-A, being a Front of House Manager is more than a job. It's an opportunity to develop leadership skills, make a difference in the lives of others, and help build a team that takes pride in serving our guests with care and excellence.
What You Can Expect
Competitive Pay with opportunities for growth based on performance, experience, and leadership development.
Consistent Leadership Schedule:
- Full-time leadership position
- Approximately 40 hours per week in the restaurant, typically over five days
- Availability to work Fridays and Saturdays
- Sundays off
- Dedicated time for planning, communication, and leadership development
Opportunities to Grow: Develop your leadership and business skills while gaining hands-on experience in restaurant operations, team development, guest experience, and performance management.
A Team That Cares: Join a team that values servant leadership, integrity, teamwork, and building meaningful relationships. Our leaders believe in serving and supporting team members so they can, in turn, provide exceptional service to our guests.
Training & Development: Receive ongoing training and support to strengthen your leadership abilities, improve operational performance, and prepare for future opportunities.
Leadership Benefits:
- Sundays off
- PTO
- Access to discounts through Chick-fil-A partnerships
- Leadership scholarship opportunities for eligible team members
- Opportunities for advancement
- Health Insurance Contribution
A Day in the Life of a Front of House Manager
As a Front of House Manager, you will be responsible for leading daily operations, developing team members, and ensuring our guests receive remarkable service. Your responsibilities may include:
- Lead the Front of House team by setting clear expectations and demonstrating best practices
- Coach, develop, and motivate team members to achieve operational and service goals
- Deliver a remarkable guest experience by modeling Chick-fil-A's service standards and hospitality expectations
- Demonstrate proficiency in all Front of House positions and understand basic food preparation
- Oversee register operations, including cash handling, register reconciliation, coupons, sales reports, and end-of-shift procedures
- Manage party tray orders, guest orders, and other special requests accurately
- Train team members on Recipe for Service, including the CORE 4 and required service behaviors
- Conduct service checks, observe performance, and coach team members to improve service and operational results
- Review and interpret CEM reports to identify opportunities for improvement
- Resolve guest concerns using the L.A.S.T. approach and ensure disappointed guests feel heard and cared for
- Complete restaurant walkthroughs with leaders to evaluate cleanliness, uniforms, speed of service, and overall operational standards
- Respond appropriately to guest and team member injuries and follow required reporting procedures
- Understand, follow, and train team members on restaurant policies and procedures
- Communicate goals, expectations, and performance results clearly to the team
- Support restaurant leadership by identifying opportunities to improve operations, strengthen the team, and enhance the guest experience
What We're Looking For
We're looking for leaders who:
- Have at least two years of recent restaurant management experience
- Have open availability and reliable transportation
- Demonstrate integrity, loyalty, dependability, trustworthiness, and professionalism
- Have a genuine passion for people, hospitality, and service
- Lead by example and build positive relationships with team members
- Communicate clearly and effectively at every level
- Can coach, delegate, and develop others in a fast-paced environment
- Make sound, timely decisions with the best interests of the restaurant in mind
- Take ownership of responsibilities and follow through on commitments
- Support the restaurant's vision, goals, and core values
- Welcome feedback and demonstrate a commitment to continuous improvement
- Take pride in quality, consistency, cleanliness, and operational excellence
- Embrace servant leadership by supporting the team and equipping others to succeed
Why Chick-fil-A?
At Chick-fil-A, leadership is about more than managing a shift. It's about investing in people, building relationships, and creating an environment where team members feel supported, valued, and equipped to do their best work.
Our leaders have the opportunity to develop valuable business and people skills, pursue advancement opportunities, and make a meaningful impact on the team and the community. We believe the strongest leaders lead with heart, communicate a clear vision, and serve others first.
If you're ready to lead with purpose, develop people, and help create an exceptional restaurant experience, we'd love to meet you!
- Apply today to join our leadership team.
Work schedule
- Weekend availability
- On call
- Holidays
- Day shift
- Night shift
Benefits
- Referral program
- Paid training
- Employee discount
- Flexible schedule
- Health insurance
- Dental insurance
- Vision insurance