Chick-fil-A Director of Talent & Business Operations

Are you passionate about creating a positive and growth work environment by growing self, others and business? Do you thrive in a role that involves working along with the team, serving, hospitality, training, teamwork, leadership development and Increasing efficiency for the business?

Join Chick-fil-A as a highly skilled Talent & Business operations professional and be part of a loving and enthusiastic team that values community engagement and personal growth. At Chick-fil-A, you will have the opportunity to work in a dynamic and supportive atmosphere where your skills and talents will be nurtured.

As a Director of Talent & Business Operations you will be responsible for the guest and team member experience by overseeing and ensuring excellence in Talent & business operations touch points. Build a store culture that embraces our company vision , mission & value. Work with Team & Store Leadership to help achieve Chick-fil-A’s vision of being the world’s most caring company .

Qualifications

• This is in person and hands on position
• Purpose driven with the heart to Serve
• Self starter and driven
• Passion to develop, Coach and Train
• Disciplined ,structured and organized
• Upholds high standards for self and others
• Positive demeanor and ability to motivate and encourage team
• Excellent communication, negotiation, and interpersonal skills.
• Exceptional skills in systems and process creation
• Ability to take Positive & constructive feedback
• Ability to maintain a high level of confidentiality and discretion.
• No fear of conflict to ensure administering policy.
• Confident with confrontation, conflict management, and accountability for self & others
• Must be able to respond to changes efficiently
• Superb with technology usage (Infograph's, word, excel, power point, & Google Drive) and can maintain an online calendar for the business
• Proficient in time management, scheduling and prioritizing tasks.
• Must have open availability. Ability to work on month and end-of-month paperwork.
• Willingness to eagerly serve customers in store during lunch or dinner critical hours hours.
• Must be fluent with operations in all areas and cover and support any critical areas that require immediate assistance 
• Strategic thinker with the ability to align Talent initiatives with the firm's overall goals.
• Must work well under pressure
• Must be eligible to work in the United States
• Must have a source of reliable transportation
• Reading, writing, and basic math and verbal communication skills required
• Ability to lift up-to 50 pounds
• Previous Training & development experience must
• Previous HR or administrative experience
• Bachelor's degree in Human Resources, Business Administration, Coaching or related field is preferred
• Knowledge or ability to learn of HR best practices as well as all local, state, and federal employment laws

Responsibilities:

Developing and implementing talent management strategies: This includes identifying current& future talent needs, establishing clear career paths, and creating programs to attract, develop, and retain high-performing employees.

• Responsible for execution of talent selection & talent acquisition processes that intentionally generate enthusiasm for the Chick-fil-A brand
• Manage post-hire processes, including onboarding and orientation.
• Execute a strategic plan for establishing long-term recruitment pipelines
• Document and maintain all recruiting related information in job boards, corporate career websites, and other possible channels
• Developing and maintaining an effective initial interview, onboarding & orientation process
• Oversee and manage existing recruitment programs and systems such as Team Member referrals and internships
• Maintain communication about new hires and departures.
• Partner with operator to build and set Strategy & Goals
• Review customer and Business Data to build and drive strategic actions
• HR Process and Overall talent strategy Documentation.

Training & development :Develops and executes training programs to equip employees with the necessary skills and knowledge to perform their jobs effectively and contribute to organizational goals.

• Ensure the vision, mission, core values are being lived in the organization
• Continuously Identifies training needs through performance reviews, skills gap analyses, and alignment with business objectives.
• Designs and implements training programs, including choosing appropriate delivery methods (e.g., e-learning, workshops, mentoring).
• Responsible for Training team at all levels according to chick-fil-A standards
• Manages training budgets and resources.
• Evaluates the effectiveness of training programs and makes adjustments as needed.
• Manage a team of Certified trainers and hold Leaders accountable on execution
• Build and execute leadership development program

Team Member Engagement :Promoting a positive and engaging work environment: This involves fostering a culture that values employee well-being, diversity, inclusion, and learning and development opportunities.

• Key Communicator on the leadership team in regard to Team member Environment and Culture
• Promote interaction and trust between supervisors and employees
• Promote collaborative relationships through team building, cross-functional projects and training
• Seek to understand and appreciate different perspectives and to address employee concerns and issues
• Encourage, celebrate, and recognize employees in open forums
• Actively solicit employee feedback; evaluate and recommend strategies for improving employee engagement
• Develop financial budget (low-cost, maximized result) for team-member engagement events
• Coordinate and Facilitate personal and professional development programs/events for team members and leaders
• Partner with Operator to explore community resources and benefit programs for team members
• Plan and execute restaurant level events
• Execution of vision for leadership retreats to include, materials, lodging, activities, meals and communication
• Conduct team member and customer surveys

Performance Management

• Prepare and maintain job descriptions.
• Lead 30 day, 90 day & annual performance review processes, including group calibration meetings with appropriate participants and preparation of review packets.
• Monitor and address performance issues with a focus on continuous improvement.
• Prepare, implement, and track necessary Development & Performance Improvement Plans.
• Handle discipline and termination matters in accordance with law firm policy.
• Conduct and document team meeting and deliverables
• Set goals & monitor progress for team members and leaders goals & commitments -weekly , monthly , quarterly monthly
• Follow up and Ensure the leadership is on track of the commitments

Compliance & Employee relations

• Plan, develop, lead, coordinate, and implement policies, processes, training, and initiatives to support the firm’s compliance needs.
• Thorough knowledge of employment laws and regulations applicable to the legal industry.
• Research, draft, review and revise policies, procedures, and employee handbook as necessary with consent of operator .
• Ensure training education and compliance with all legal and ethical standards related to HR practices.
• Proactively manage employee relations, addressing concerns and fostering a positive work environment.
• Mediate and resolve workplace conflicts in compliance with legal and ethical standards, and firm values.
• Conduct investigations as needed in a discreet and expedient manner.

Administration

• Ensure all suppliers payments are entered and paid biweekly
• Ensure checks are sent to suppliers
• Order Change Fund
• Print payroll Checks
• Oversee the administration of employee benefits programs, including health, life, and retirement.
• Maintain store email
• Forward any emails & communicates to Operator or Directors that need their attention
• Manage Uniforms storing and ordering
• Team Member Scheduling
• Resolving cares issues

A Day In The Life:

Schedule Expectations

In person only at the location

20-25 hours per week off the floor for the HR responsibilities 

10-15 hours per week on the floor (if desiring fulltime)

• Monday- Saturday availability | 32 +hours/week | Sundays off | Directors ideally have two days off per week