Brand Summary
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork, leadership development, and personal growth in a positive, people-focused environment. At Chick-fil-A Bridgewater Towne Center, we are committed to Serving.
Excellence With Care through our S.E.R.V.E model. Our leaders play a key role in developing others, driving results, and creating meaningful experiences for both guests and team members. As a locally owned and operated restaurant, we invest in our people and our community.
Job Description
At Chick-fil-A, the Team Leader (Shift Leader) role is more than just a position—it’s an opportunity to lead, coach, and influence daily operations. Team Leaders are responsible for executing high-performing shifts, developing team members, and ensuring exceptional guest experiences across Front-of-House, Back-of-House, and Drive-thru operations. This role bridges the gap between team members and senior leadership, requiring strong communication, accountability, and a commitment to excellence in all areas of the business.
Position Type
Full-time
Our Benefits Include
- A fast-paced, team-oriented environment where you can lead and influence others
- Flexible scheduling (closed on Sundays)
- Hands-on leadership development with experienced Operators and Leadership
- Intentional growth and advancement opportunities
- Scholarship opportunities
- Competitive pay
Team Leader Responsibilities
S.E.R.V.E Model Expectations
- Serve with Hospitality: Lead by example in delivering exceptional guest service and creating a positive team environment
- Execute with Excellence: Drive speed, accuracy, and operational efficiency throughout the shift
- Respect Food Safety & Standards: Enforce all food safety, cleanliness, and quality expectations
- Value Teamwork & Growth: Coach, develop, and hold team members accountable to standards
- Elevate the Experience: Ensure every guest and team member leaves with a meaningful experience
Leadership & Shift Execution
- Lead and manage daily shift operations across FOH, BOH, and drive-thru
- Assign positions, manage labor, and adjust based on business needs
- Ensure smooth shift transitions, communication, and execution of daily goals
- Monitor speed of service, order accuracy, and overall guest experience
- Maintain a sense of urgency while ensuring quality and hospitality standards are met
Front of House & Drive-Thru Leadership
- Oversee guest interactions to ensure exceptional hospitality
- Support and coach team members in order taking, service, and guest engagement
- Ensure drive-thru operations are fast, accurate, and efficient
- Maintain cleanliness and organization of all guest-facing areas
Back of House Leadership
- Oversee food preparation to ensure quality, consistency, and speed
- Enforce food safety standards, including proper handling, storage, and temperature control
- Ensure kitchen cleanliness, organization, and readiness at all times
- Support inventory, stocking, and equipment oversight
Coaching, Accountability & Development
- Coach team members in real time to improve performance and uphold standards
- Reinforce training and support onboarding of new team members
- Address performance concerns with professionalism and consistency
- Document and communicate performance trends to Leadership
- Build a culture of accountability, teamwork, and continuous improvement
Operational Excellence & Compliance
- Ensure all checklists, food safety logs, and operational procedures are completed
- Maintain restaurant readiness for inspections and audits
- Monitor equipment, cleanliness, and overall facility standards
- Support opening, closing, and daily operational routines
Qualifications and Requirements
- Proven reliability, professionalism, and strong work ethic
- Positive attitude with a passion for serving and leading others
- Strong communication, leadership, and problem-solving skills
- Ability to multitask and lead effectively in a fast-paced environment
- Experience in customer service or restaurant operations preferred
- Ability to stand for extended periods and lift moderate weights as needed
Flexible availability, including mornings, evenings, and weekends
Benefits
- Flexible schedule
- 401(k) matching
- Employee discount
- Paid training