The dining room host is responsible for supporting and contributing to an exceptional guest experience from the point of first engagement by providing a clean and comfortable atmosphere. Those who are selected to serve in this position accomplish this by helping to maintain a clean dining experience for guests, being aware of guest needs, observing when guest expectations may have not been met, and doing what is necessary to provide a REMARKABLE experience for our guests.
Position Details:
- Part-time
- Pay: $12-14/hr
- Shift Times: 10:30am to 3pm (available Monday through Wednesday) or 4pm to 9pm (available Monday through Saturday)
- Must be 18+ years old
Our Benefits Include:
- Flexible schedule
- Sundays off
- Discounted meals
- PTO for full-time employees (40 hours per year) & part-time employees (20 hours per year)
- Health, dental, & vision insurance available for full-time employees (30+ hours per week)
- $2,500 college scholarships (must apply and be approved annually by Chick-fil-A Inc)
- Child-care assistance offered for all team members that apply and meet guidelines
- Fun team environment
- Opportunity to advance into leadership
- Ability to build your career and resume
Dining Room Host Responsibilities:
- Maintain a clean dining experience for the guests to include (but not limited to): cleaning the tables, sweeping & mopping the floors in the dining room, emptying trash compactors, cleaning restrooms
- Ensure guests are promptly greeted upon entering the restaurant
- Ensure use of brand standard practices when interacting with guests
- Anticipate guests' needs such as assisting with children, refreshing beverages, and assisting guests with all condiments and other items needed for their meal
- During high volume times, provide guidance and instruction to guests to ensure they understand our queuing and ordering process including introducing the table delivery service
- Provide regular feedback to team leaders and managers as needed on dining room conditions and customer concerns
- Confirm order accuracy and deliver meals to guests when possible and have ketchup, straws, and napkins readily available when the food is delivered
- Perform a table touch with each guest to ensure they have everything needed and provide an offer to refresh beverages
- Check with each table as they finish their meal and offer to refresh beverages and remove any waste from the table
- When possible, assist dining room team members with cleaning the tables and floors around the tables when guests leave the restaurant
- Always represent the values of Chick-fil-A and the operator, and thank guests for choosing to dine with us before they depart
Qualifications and Requirements:
- Smile
- Create and maintain eye contact
- Speak enthusiastically
- Make emotional connections with guests
- Be a friendly, encouraging team player
- Strong commitment to superior customer service
- Reliable transportation
- Ability to work in a fast-paced environment
- Willing and able to work in a physically demanding role (including able to lift up to 50 lbs and working on feet for several hours)
Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.