The Cheese Steak Shop Senior Team Leader is responsible for assisting the District Manager with the operation of their restaurant with regards to customer service, employee training and development, controlling costs, day-to-day operations and maintenance of the shop, sanitation, safety and compliance with all company policies and procedures.
Assists the District Manager in meeting or exceeding projected sales for the shop:
- Maintains a clean, attractive restaurant consistent with company standards.
- Provides fast, friendly and helpful customer service.
- Participates in companywide marketing and advertising promotions.
- Assist in ensuring all food products that are served meet the standards of freshness of a Cheese Steak Shop.
- Ensure proper food rotation is used at all times
- Ensure proper food preparation is used at all times.
- Ensure a minimum of spoilage and waste at all times.
- Assist with maintaining an accurate weekly inventory.
- Assist with the implementation and ongoing auditing of effective theft control and loss prevention measures.
- Assist with maintaining an effective employee schedule.
- Assist with implementation and ongoing maintenance of Employee retention programs.
- Assist with implementation and ongoing maintenance of all Training Programs.
- Provide the General Manager with feedback necessary for the evaluation of employee performance.
- Assist with all aspects of supervision including: performance management and scheduling.
- Assist with implementation and ongoing maintenance of Safety Programs.
- Compliance with all Cheese Steak Shop policies and procedures.
- Assists with the proper ordering of appropriate and sufficient food and supplies.
- Day to day cleanliness and maintenance of the shop, ensuring all equipment is in good operating condition.
- Completion of all necessary paperwork in a timely and accurate manner.
- Ensure all banking deposits are made in a timely and accurate manner and all monies are accounted for and reconciled daily.
- Ensure that the opening and closing of the restaurant is done per the established procedures.
Job Requirements:
- Successful completion of the Cheese Steak Shop Team Leader Training Program.
- Successful completion of the Cheese Steak Shop Food Handler Certification Program (must be maintained as current).
- Professional in appearance and demeanor.
- Good math aptitude.
- Ability to work as required: day, evening and weekend shifts.
- Reliable transportation.
- Accessibility by phone and voicemail.
- Attendance as required at meetings, training and seminars.
- Ability to multi-task.
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- 401(k) matching